Add Media not working

  • Resolved bponte

    (@bponte)


    4 years, 2 months ago

    I can no longer use the “Add Media” button to include something on a private page. This button works perfectly fine on other pages and posts. I would appreciate any kind of help!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @bponte,

    Thank you for your interest in our product.

    Can you describe how it doesn’t work?

    Kind regards,
    Madalina.

    Thread Starter bponte

    (@bponte)

    Hi Madalina,

    Nothing happens when I click it. Nothing opens. The page doesn’t freeze at all either.
    It only happens on the private page as well.

    @madalinaruzsa

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @bponte,

    Since this looks a lot like a conflict with some other code, the first/next recommended step is the conflict test (ideally in a staging environment):

    ??*Briefly* disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.

    Please let us know when you find the conflict so that we can take a look and see what we can do about it.
    Kind regards,

    Thread Starter bponte

    (@bponte)

    Hi @madalinaruzsa ,

    Thank you for your help! It looks like the conflicting plugin is Really Simple SSL. I tested all plugins and that was the only one that created the “dead” button.

    Have a wonderful day!

Viewing 4 replies - 1 through 4 (of 4 total)
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