add media does not work

  • Resolved aalst

    (@aalst)


    7 years, 4 months ago

    Hello,

    By “Edit post” the “add media” button does not react anymore.
    Also the “visual” and “text” toggel buttons doesent respond.
    Click on them.. and nothing happens.

    I tried it on several computers, Ipad and systems.

    • This topic was modified 7 years, 4 months ago by Marius L. J.. Reason: Moved to the appropriate forum

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator Marius L. J.

    (@clorith)

    Hi there,

    Have you tried following the troubleshooting steps outlined in our Master List?

    That post also contains known issues discovered in the latest release, so give it a read and I think it’ll help you get the problem sorted ??

    Thread Starter aalst

    (@aalst)

    Hi,

    I deactivate all plugin’s but that doesent help.
    Also tried another theme.. but it remains the same.

    I cleared cash and also used multiple computers.
    When you click the buttons.. nothing happens.

    Thread Starter aalst

    (@aalst)

    I read several problems (also some time ago) about not responding of the “add media” button. So its not realy a new issue.
    I tried all suggestions.. but it remains not working.
    Is there a chance that in a next update this would solve this problem?
    And what is the expection of date of a possible new update??
    The problem is that we cant add any pictures on our site now..

    Moderator Marius L. J.

    (@clorith)

    Hi,

    Did you try changing the language as suggested in the linked topic?

    There’s a known problem with some localized versions where special variations exist (such as, but not limited to, formal and informal), changing the language the English under your profile helps in those cases until a patch can be released.

    Thread Starter aalst

    (@aalst)

    Did anyone told you that youre great????
    Thats it!!!!
    I missed that one… sorry….
    English.. NO PROBLEM!!!

    Thanx!

    Moderator Marius L. J.

    (@clorith)

    Hi,

    Just wanted to follow up and let you know that we fixed this issue in 4.9.1 which was released last week (sorry about not following up sooner as I’ve been traveling).

    It’s in v4.9.1 I started to have this problem.

    Changing Language in user profile didn’t work for me

    Moderator Marius L. J.

    (@clorith)

    @briandickson Your issue is definitely unrelated, would you mind creating your own topic for the issue you are seeing?

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘add media does not work’ is closed to new replies.