• Resolved digitalmedium1

    (@digitalmedium1)


    Hi there,

    I asked this in the premium support and it was suggested that I post here for support.

    Is there a way I can add IAC information to a ticket programatically? I essentially want the user to fill out their name and email address in a form and then when they submit the form and add tickets to their cart, I want to use the name and email address that is entered into the form to then fill out the attendee information for the tickets that are selected in the background.

    Is there a hook or function that anyone can point me to which would help me achieve this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Abz

    (@abzlevelup)

    Hello @digitalmedium1,

    Thanks for reaching back to us.

    I reached out to our dev team, we do not have a current solution for this as there are more things to consider and this would fall under customization. There are no hooks/functions that would handle the behavior of what you are trying to accomplish here. One thing to note that customization like this is out of our support scope.

    Moreover, to be honest the Rest API wouldn’t help with this kind of behavior as well, and we do not have the endpoint for it. I’m thinking this could be possible with JS (not entirely sure). Just an idea though, getting the name and email address and store it on the browser/cookie/local storage, then have another step to redirect to the ticket page then autofill the ticket form. This is me thinking of the possibilities, but with our plugin it is not still possible.

    It would also be good if you could reach out to websites that provide these kinds of Custom Development services, or if you do have the coding skills.

    Have a great day. Let me know if you do have other questions.

    Best,
    Abz

    Hi @abzlevelup,

    Sorry the email from WordPress landed in my junk folder so have only just seen your response.

    So the only other option I can think of would be to list all of the different availiable combinations as their own tickets. So for example, I would have:

    Ticket
    Ticket + meal
    Ticket + field trip
    Ticket + meal + field trip

    This should then mean that each person then just buys one ticket.

    However, if I were to do this, is there a way to not have stock for each ticket type but instead make the stock of all of the different ticket types dependent on the capacity of the venue? So for example, if my venue has a capacity of 500 people, then all of the tickets would go out of stock once 500 of the above tickets have been sold.

    Is there also a way I could then also have individual stock levels on top of the overall capacity? So for example, could I give the Ticket + meal + field trip option 100 tickets so that if those 100 tickets are sold BEFORE the capacity is reached for the venue, then it marks the Ticket + meal + field trip option as being out of stock (but with the other 3 options then still being availiable).

    Thanks!

    Plugin Support Abz

    (@abzlevelup)

    Hi @roperjonathan,

    No worries! Appreciate you providing me more context here.

    Out of the box, we really do not have a feature/option to cater the behavior of what you are trying to achieve here. However, I would suggest creating different tickets with different combination and have them as shared capacity, then add a cap for each combination. In this way, you would have a default 1 ticket per combination, then you could track each tickets.

    See the screen recording here:
    https://share.getcloudapp.com/YEurJJ6m

    Learn more about shared capped capacity here:
    https://theeventscalendar.com/knowledgebase/k/making-tickets/#global-stock

    One thing to note here that the shared capacity is only available with the Event Tickets Plus.

    Let me know if this helps.

    Best,
    Abz

    Plugin Support Abz

    (@abzlevelup)

    Hey @roperjonathan, this thread has been inactive for a while, so we’re going to go ahead and mark it Resolved. Please feel free to open a new thread if any other questions come up, and we’d be happy to help.

    Best Regards,
    Abz

Viewing 4 replies - 1 through 4 (of 4 total)
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