Add Filter by Agent

  • Our users need a better way to filter and view their work. They are set at the Supervisor role because they need to have the functionalities assigned to that role. And as the manager I need them to be able to see all the tickets. The feedback I received is they find the full list overwhelming and would like a filter to switch to viewing only the tickets assigned to them.

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  • Hi @lekjaz

    The “assigned to” filter is not on frontend but it is possible on backend. As users have supervisor role,they can filer the tickets assigned to them in backend.

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