add all details to the email sent

Thanks

ok i seem to have another problem, as it appears to be the email thats approved, rather than the specific item & email

For example – lets say a customer pick item 1 , enter details and request a quote

Admin go in and approve that quote

customer gets email link – it did NOT seem to pull over all the address details and icustomer appeared to have to enter the address again . BUT also customer happened to be looking at another item and selected that Item2 – and the shipping quote stayed with the new product and customer could checkout

not sure whats going on, and if that would happen , but if customer is looking for a few items and do add to basket all together and request a quote , then add another item the quote seems to stand even if they remove the item they asked for a quote on

this was testing it all out on a phone , to make sure mobile all worked OK

i will see what happens on desktop and perhaps send some screenshots

• This reply was modified 5 months, 2 weeks ago by etaf.

Let me know after more testing. I just checked and saw cart mismatch notice if the customer update the cart item.

OK, I will have a more detailed look

It maybe because i’m deleting the cookies for that site, as part of the testing , for most things , i delete the cookies so they are not causing any issues , and I suspect there are needed to restore the customer details , as i tested an expiry date from yesterday and realised this maybe the issue

So as i have requested a price for a couple of items separately , of course i cannot see as a customer which ones the price applies to , as the approval email does not include the item or SKU reference

Anyway , i will start again and test and NOT delete cookies

WSW1 – Populating fields on checkout

OK, So i will post here issues as i find them on separate posts – while going through in some detail now

ISSUE 1 – various Fields are not re-populated once customer accepts the Shipping quote and goes to checkout page

I added an item and completed , BUT we only use the Billing address , as most of our customers seem to have the same shipping as the billing – so that option is OFF and defaults to Billing address and the customer has to select the “deliver to a different address” and tick that box – Now when admin approves the shipping request and goes to checkout page – The delivery address NO Longer has the Name Name , Last Name , Company (which i filled in) or Phone number populates as was orginally

This fields are NOT filled in on the shipping address on woocommerce checkout – and i suspect you are using the shipping address information

I tried filling in the Shipping address details , and on the shipping address details

These fields are NOT populated (which i did fill in before making the request a quote

ON Both Shipping and Billing

Name Name , Last Name , Company (which i filled in)

On Shipping the

NOTES field is also not filled in (as i originally entered)

ON Billing the phone number is NOT filled in (as i originally entered)

WSW2 – Emails sent

1. Form – When the form appears , give the customer the option to receive a copy of the email

2. Email to Admin – I use the email on woommerce Freight …. to send to the owner of company – One man business , I do site for free , so he sees a copy of the request and can then tell me the cost for delivery , which i update in the admin section

All the fields in those email – which you have already modified , BUT to also Include the Product info – Title and SKU , company Name

3. Email to customer , “shipping quote is ready” can that include the Item , SKU ?

4. Email on completion – maybe if you are prepared to carry on with some of my requests (which I understand you may not) – an email on completion, although we would get an email for the Order anyway – just at the moment we dont see the product SKU, so cannot reconcile that the order has been placed with JUST the email to the owner , as i say this is not a major thing

WSW3 – Cart mismatch

Quote – “Let me know after more testing. I just checked and saw cart mismatch notice if the customer update the cart item.”

I see a message right at the top – I missed that info

this morning customer requested a quote – for PRODUCT A – admin entered a shipping price ￡45.

However meanwhile customer has in my case , added another item without delivery and those items show a delivery of ￡45

I get the message at the top of screen

Your cart is different from the items in the shipping quote. Recover cart items.

BUT if customer ignores that and Proceed to checkout , i can and it seems to then add the shipping price to the NEW item – which should stop the item being used and force a refresh

Not sure how often this problem would exist on our site , but possibly an issue, if customer sends off request and continues to browse and has a list of items

https://www.dropbox.com/scl/fi/1qyaev9uiitp44djh2cyb/Screenshot-shipping-mismatch.png?rlkey=4rgu3sk2yinat8axq2yvsw035&dl=0

https://www.dropbox.com/scl/fi/nziwwsnc6rwdqh1nkgjka/Screenshot-shipping-wrong-product.png?rlkey=33ezw3oov0h3dbhoctpetwu17&dl=0

I went to test the expiry again using a different product – and it still had the shipping quote – BUT NO message this time – see these screen shot

https://www.dropbox.com/scl/fi/11bbcybvhx2s0rsi992tb/Screenshot-no-message.png?rlkey=0gb8upuw0459dur80czlz3moy&dl=0

https://www.dropbox.com/scl/fi/5s6qs1c1ji88h5gw9mud6/Screenshot-wordpress-only-quote-now-different-item.png?rlkey=7jfbuo4ijfmikrgypf35tjexd&dl=0

i do get the mismatch message- if i use the LINK on the email to go back to the site ….

https://www.dropbox.com/scl/fi/za9fywq4zpegtmukliffx/Screenshot-if-usiong-the-email-link-to-complete-order.png?rlkey=6ji1ii4plcwo89i0qcwoc39tn&dl=0

• This reply was modified 5 months, 2 weeks ago by etaf.
• This reply was modified 5 months, 2 weeks ago by etaf.
• This reply was modified 5 months, 2 weeks ago by etaf.
• This reply was modified 5 months, 2 weeks ago by etaf.

WSW4 – Expiry date

i deleted everything and started again today – so will test out the expiry date (but i’m away most of tomorrow)

Expiry date did allow me to continue with the quote after the expiry – as we discussed earlier in this thread – but as i say will try again and see what happens

so will see what happens tomorrow with my last order as i put an expiry date

https://www.dropbox.com/scl/fi/5s6qs1c1ji88h5gw9mud6/Screenshot-wordpress-only-quote-now-different-item.png?rlkey=7jfbuo4ijfmikrgypf35tjexd&dl=0

https://www.dropbox.com/scl/fi/kczngsb6mr5on26ynta8h/Screenshot-product-to-test-14-june.png?rlkey=ucrfjatyzkf1e64oy2lykd0jg&dl=0

• This reply was modified 5 months, 2 weeks ago by etaf.

Would you open a separate ticket for each requirement? It will be very helpful if we discuss separately for each topic.

of course

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