add affiliate

  • Resolved crew33

    (@crew33)


    3 years, 2 months ago

    “Unable to manually add an affiliate user via Affiliates > Add New Affiliate button. Additionally, when attempting to register as an affiliate on the registration page we are getting a constant error after submission saying the Captcha is not completed even when we have the Captcha setting turned off.”

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author iova.mihai

    (@iovamihai)

    Hey @crew33,

    Thank you for reaching out! Can you please offer more details about the Affiliates > Add New Affiliate issue? If you can share the error you’re seeing and also provide a screenshot with the add new affiliate form, that would help.

    As for the reCaptcha functionality, I just checked the code and the validations should only happen when the setting is enabled. I believe the issue may be due to caching. If you have a caching plugin active, I recommend whitelisting the affiliate registration page so it does not get cached. If you don’t have caching enabled, please share a link to your affiliate registration page so I can give it a quick test.

    Thank you and best wishes!
    Mihai

    Thread Starter crew33

    (@crew33)

    Not sure how to upload the message. But after trying to add a new affiliate, I get the following at the top of the page, ” Please select the user you wish to add as an affiliate.” Thank you for your help.

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @crew33,

    Thank you for the extra information! From the given error it seems you may have not selected a user in the “User” field.

    All affiliate accounts must have a user account on your website. Before adding the affiliate, please make sure to create the user from Users > Add New.

    You’ll also be able to register the affiliate directly from the add new user page. This article details this process: https://slicewp.com/docs/troubleshooting/

    Please try it out and let me know how it goes.

    Thank you and best wishes,
    Mihai

    Thread Starter crew33

    (@crew33)

    I have placed a name in the “user Field” is there another place to start? I am sorry that I am such a novice. Thank you for your time.

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @crew33,

    I recommend following the first section of our troubleshooting article (this one: https://slicewp.com/docs/troubleshooting/). This will guide you step-by-step on how to add an affiliate account.

    Please try it out and let me know how it goes.

    Best wishes,
    Mihai

    Thread Starter crew33

    (@crew33)

    I think I did, THANK YOU VERY MUCH!

    Plugin Author iova.mihai

    (@iovamihai)

    Hey @crew33,

    No worries whatsoever! Happy I could help.

    If you have any additional questions or ever need help, please just open a new topic and we’ll get back to you as soon as we can.

    Best wishes,
    Mihai

Viewing 7 replies - 1 through 7 (of 7 total)
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