‘Add a note to your order’

  • Resolved Bob33

    (@bob33)


    2 months ago

    There is a block in the block based WC checkout called ‘Order Note’ with the description ‘Allow customers to add a note to their order.’

    It looks like it’s added by default towards the end of the checkout area where it’s labelled ‘Add a note to your order’ and the field has the placeholder “Notes about your order, e.g. special notes for delivery.”

    This is a really handy block appreciated by customers.

    When a note is added, it appears in the ‘new order’ email along with the other order information.

    Surprisingly however I have been unable to find the order note within the actual single order page.

    Feels like it’s a piece of data that definitely should be in there along with the other order information.

    Perhaps something in my install is interfering with the display – should the customer order note be appearing on the single order page?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hey @bob33

    I’ve just tested on the latest version of WooCommerce and the order notes added during checkout is indeed showing in admin area for an order. Here’s what I’m seeing on my testing site:

    It’s below the “Shipping Address” section in the top right-hand side – The area is called “Customer provided note:“

    Are you seeing that on your side at all?

    Thanks!

    Thread Starter Bob33

    (@bob33)

    Thanks @riaanknoetze – that’s exactly where I’d expect to find it!

    Not appearing there on our site, so I’ll dive into the staging site and start looking at plugin conflicts etc.

    Thanks!

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @bob33

    I’m glad we were able to help! I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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