ADA compliance error on latest version

Dear @gjefle,

Thank you for the topic.

Please provide us with the link, where the given popup is enabled and where you are experiencing a problem so that our Development Team can check out the case and help you accordingly.

Thank you.

I cannot provide you a link because I have rolled back the plugin on ALL of my websites due to this problem. If it is no longer ADA compliant on my websites I know it is not compliant on others so you should be able to figure it out. As I said, the earlier version IS compliant but the newer is not.

Dear @gjefle,

Thank you for your reply.

I want to mention, that our Development Team needs to check the case visually to understand the reason for the problem and the ways to solve it.

So, please provide us with the following information for further investigation of your case.

1. Please either install the latest version of the plugin on your website and provide us with the link or create/ provide a staging site/link with the problem you are experiencing so that we can check the case and help you accordingly.
2. Please provide us with a more in detail description of the error you got by sending us screenshots.
3. Please let us know via which plugin you got the error (with screenshots).

Looking forward to your response.

Thank you.

I have the latest version of Popup Box 3.5.7 installed on a development site – https://demo3.gtswebs.com. This version also shows the ADA error as you can see in the two screenshots I’m attaching.

As I mentioned in my first message, this error is not present in the earlier version 3.5.3. Thanks!

Dear @gjefle,

Thank you for your reply.

My apologies for the late reply – weekends are non-working days for us.

We have checked and found that the issue is coming from the following case.
As you can see in the screenshot, the label is printed empty.

See the screenshot below:

We will fix it in our upcoming update and will let you know about it.

Thank you.

Thank you very much!

Dear @gjefle,

Thank you for your patience.

I am glad to inform you that we have already fixed your mentioned issue in the latest version of the plugin and updated it accordingly.

So, please update the plugin to the latest version, check the case again, and let us know about the outcome.

Thank you.

Thank you – looks good with no more ADA errors!

Dear @gjefle,

Thank you for your reply.

Glad to hear that everything works fine for you.
If your query is resolved please take a moment to?rate?and?review?the plugin or support.

Have a nice day!

Positive review left! Thanks!

Dear @gjefle,

Thank you for your reply and wonderful review.

We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you.

OK, Version 3.6.0 just came out and now the ADA error is back. Same one as before.

• This reply was modified 1 year, 5 months ago by gjefle.

Dear @gjefle,

Thanks for getting back to us.

Please provide us with the following information for further investigation of your case.

1. Please let us know via what system you are checking and getting this error so that we can understand the case and test it accordingly on our end.?
2. Please provide us with a screenshot of the error.?
3. The link, where the given popup is enabled.
4. The screenshots of the options of the General, Settings, and Limitation Users tabs so that we can check the settings configuration.?

Looking forward to your response. 

Thank you.

P.S. Please feel free to open a new topic each time you have new questions/problems so that the information can be?accessible?to other users as well. We already resolved this topic as the problem was resolved by our Development Team.?

Jasmine, it is EXACTLY THE SAME as the error in the earlier entries of this thread. Just look back at the previous entries and pictures – it is the same.

You guys fixed the ADA error but then reintroduced it.

• This reply was modified 1 year, 4 months ago by gjefle.

Dear @gjefle,

Thanks for your reply.

I want to mention, that we haven’t made any changes connected to this case in the latest version of the plugin (v.3.6.0).
The label was printed empty due to which you were experiencing this problem before. Now, it is not empty, there is an image in it.?

See the screenshot below:

So, please answer the 1st and 4th questions and let us know what changes you have made in the popup within the last few days so that we can help you solve the problem.?

Looking forward to your reply.

Thank you.