Ad dates not working, defaulting to 1970.

  • Resolved joshlfcox

    (@joshlfcox)


    2 years, 6 months ago

    Hi there,

    Love the plugin, been using it for years!

    We’re struggling with setting new adverts live as the dates keep defaulting to 1970 after publishing.

    I’ve been looking through the support threads and I can’t see any option for the database to “finish updating” in the dashboard.

    We’re running v5.8.24, with these readings:

    Database version Current: 68
    AdRotate version Current: 399

    I’ve run the manual updater in ‘Maintenance’ but that hasn’t worked.

    Any pointers?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Arnan de Gans

    (@adegans)

    Hmm ??

    Please check your servers error_log file for errors.?
    The error_log file can usually be found in your hosting dashboard.?
    Anything mentioning AdRotate is interesting.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi @adegans,

    Thanks for the message, unfortunately no reference to AdRotate in the error logs.

    Would you like me to check anything else, or would you like access to the site?

    Thanks,

    Josh

    Plugin Author Arnan de Gans

    (@adegans)

    As far as I can tell the scheduling of adverts works fine.
    Usually if it doesn’t there is a database issue which will be logged in the error_log file.

    If no errors show up in there you can try to do maintenance from Settings > Maintenance. For example the cleanup routine.
    This’ll delete incomplete and broken data – For example a stray/stuck schedule that shouldn’t exist.

    After that, creating or editing adverts should work better.

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi Arnan,

    I’ve just tried the ‘Basic database maintenance’ clean up but no luck with that on a fix. Shall I try with the other maintenance options?

    What is strange, our staging site (https://staging.basingstokeobserver.co.uk/), which AdRotate was last updated around March 2022, works fine.

    I know it’s not generally considered good practice, but is it worth downgrading temporally?

    Thanks

    Plugin Author Arnan de Gans

    (@adegans)

    What version do both sites have?

    Thread Starter joshlfcox

    (@joshlfcox)

    Production: 5.8.24
    Also from the maintenance page:
    – AdRotate version Current: 399
    – Database version Current: 68

    Staging: 5.8.20
    Also from the maintenance page:
    – AdRotate version Current: 399
    – Database version Current: 66

    Plugin Author Arnan de Gans

    (@adegans)

    Hello,
    To my knowledge nothing has changed in how schedules are saved between those versions. My current test site works fine, too.
    So I’m not sure what’s going on. I’ll look into it though.

    Thread Starter joshlfcox

    (@joshlfcox)

    Thanks Arnan,

    If you need any access or for me to try something, do let me know.

    Cheers,
    Josh

    Plugin Author Arnan de Gans

    (@adegans)

    Hi Josh,
    No that’s fine. Thanks though ??

    I’ll do some testing on my end to compare the versions and hopefully figure out whats wrong – It’s just kinda busy at the moment.

    Thread Starter joshlfcox

    (@joshlfcox)

    Thank you Arnan, much appreciated.

    Plugin Author Arnan de Gans

    (@adegans)

    I think I’ve fixed it – Stay tuned ??

    Thread Starter joshlfcox

    (@joshlfcox)

    Thanks Arnan

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi Arnan,

    Any update on this?

    Do let me know if you need me to action anything, or if you’d like access to take a look.

    Many Thanks,

    Josh

    Thread Starter joshlfcox

    (@joshlfcox)

    Hi Arnan,

    Looks to be resolved now, thank you for sorting!

    Cheers,

    Josh

    Plugin Author Arnan de Gans

    (@adegans)

    In the last update yes.

Viewing 15 replies - 1 through 15 (of 15 total)
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