Actively TRYING to use the program

  • The program seemed decent enough on the demo that we bought the lifetime for it. After settling in to get to know the program, I’ve run into a number of issues such as:

    Certain results not being visible when looking at individual results
    Saving only working for the first few survey sections and/or survey questions
    Occasional issues with adding bulk answers to the wrong part of the survey

    I’d love to be able to keep using the plugin, but it can’t even save a survey properly. I kept having to save after each edit to see if it would work or not. After a while of semi frequent faults in the saves, it began to not save any new changes at all. It would still let me know it saved, but it didn’t actually.

    I am currently in contact with support over this last issue, and if it cannot be resolved, then I will not be able to continue using this plugin in any manner.

Viewing 1 replies (of 1 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @paul3bvc,

    Thank you for your review.
    We are sorry to hear about your experience.

    To make it clear, I would like to note that your mentioned case is not common for us and most probably it is a conflict with other plugins or an individual case.

    We are fully committed to identifying the problem and resolving it as soon as possible.

    We are always ready to provide all our customers with quality support and resolve any issue connected with our plugin.
    So, our Support Team will make further investigations and give a solution as soon as possible.

    Thank you.

Viewing 1 replies (of 1 total)
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