Active Switch not working and changes to feeds not updating

  • Resolved deyil

    (@deyil)


    4 years, 6 months ago

    Hi,
    I have two issues I am dealing with!

    First, the active switch is not working. I am trying to turn off feed but the switch stays on.

    And lastly, I make changes to feeds but the XML files are not updating.

    Are those issues known to you?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter deyil

    (@deyil)

    The product feed was not refreshing because of the browser cache. So I fixed it.

    The activate switch though still not working…

    Hi,

    Thanks for using our plugin and reaching out to us.

    So you are not able to turn-off a feed? What is happening when you toggle it off then?

    Thread Starter deyil

    (@deyil)

    While it seems like it is off when you toggle, if you refresh the page, it stays on.

    I tried from 2 different devices with the same results. I also used the force off command in the URL from another thread with no luck.

    Thread Starter deyil

    (@deyil)

    Have you checked this issue? Can you replicate it because I am still facing it @supportadtribes

    Hi,

    Unfortunately we are not able to replicate the issue at all and nor did any other user report this to us.

    Did you check the browser console log to see if it shows any JS/jQuery errors when you are on that page? I suspect it might be caused by another plugin of which the jQuery is buggy which causes the jQuery needed by our plugin never to get executed.

    Thread Starter deyil

    (@deyil)

    There are no errors and also I deactivated all plugins except Woocommerce and Product Feeds Elite and still the issue replicating.

    In the link below you can find a screen capture of the issue.

    Screen Capture

    Hi,

    It seems you are a paid Elite user of our plugin? If so, we are not allowed to offer support on that in the public WordPress forum (WordPress guidelines).

    Can you reach out through our website here?
    https://adtribes.io/contact-form/

    Please make sure to reference this topic when you are reaching out.

    Thread Starter deyil

    (@deyil)

    @supportadtribes I already emailed support about it and another issue and still waiting for reply. Regards

    Hi,

    We get tons of emails a day so we really don’t know which ones is yours and what the topic was. With regards to this current issue please reach out and reference this topic in your mail so we can help you.

Viewing 9 replies - 1 through 9 (of 9 total)
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