Active Members Receiving Membership Expired Email

  • Resolved aimdoll

    (@aimdoll)


    3 years, 5 months ago

    Hello,

    Recently, I received an email from a member of a site I manage. The members membership does not expire until mid August but she received the Membership has expired email. It has also happened to a few other users. I am using Paid Memberships Pro with the Email Templates add on. Any assistance you can provide would be greatly appreciated.

    Best Regards,

    Amy

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Andrew Lima

    (@andrewza)

    Hi Amy,

    Thank you for using Paid Memberships Pro. I’m sorry to hear about this issue you are experiencing.

    Are these the only two Paid Memberships Pro Add Ons you are using? Is this happening to only a handful of members – if so do you know of any commonality between these users such as is it happening for a specific level, were these user’s imported or used a specific gateway when signing up for their level.

    Thread Starter aimdoll

    (@aimdoll)

    Hi Andrew,

    All good questions. I’ll look into it and get back to you with as much detail as I can.

    Best Regards,

    Amy Singleton

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks Amy, whenever you are ready. Please note that these are public forums and I recommend in sharing non-private/generalized information when possible.

    Thread Starter aimdoll

    (@aimdoll)

    Hi Andrew,

    It turns out there are multiple add-ons enabled for Paid Memberships Pro.

    Paid Memberships Pro – Version 2.5.9.1
    Paid Memberships Pro – BuddyPress Add On Version 1.2.6
    Paid Memberships Pro – Email Templates Add On Version 0.8.1
    Paid Memberships Pro – Extra Expiration Warning Emails Add On Version .4
    Paid Memberships Pro – Recurring Emails Add On Version .5.4

    Regarding Membership Levels, it is happening to multiple members with various membership levels.

    The PHP version is 7.4 and WordPress core is 5.7.2.

    Thanks again for any help you might be able to provide.

    Best Regards,

    Amy Singleton

    Plugin Author Andrew Lima

    (@andrewza)

    Thanks for the feedback here, we are not allowed to support premium/plus plugins on www.remarpro.com as it goes against the www.remarpro.com guidelines.

    Please can you open a ticket on https://www.paidmembershipspro.com to get further assistance as I think the issue may be coming from the Extra Expiration Warning Emails Add On (as this sends extra expiration emails and may be sending false positives for some reason).

    Thank you for understanding.

Viewing 5 replies - 1 through 5 (of 5 total)
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