Active item missing

  • Resolved mgird79

    (@mgird79)


    4 years ago

    Hi,

    I have around 170 products in my store, some product have a lot of variants and in total I have had around 19,000 active items/variants submitted to Google Merchant. It has been running fine for quite some time, and since a few days ago, my google merchant centre detect that I only have around 11k items. I did a refresh/regenerate the feed, and then fetch and re-process the feed at google merchant centre, and now I have around 14k items, still missing around 5k items and I have not done any changes (remove/delete) on any products in my store.

    is there any limitation on the active items using your plugin? how do I check the missing/unprocessed items? Do you process/create the feed for all the product including the product that are not yet published (still in draft/hidden/private mode)?

    I would like to get my active items back at level around 19k active items.

    How do I check and set this?

Viewing 5 replies - 1 through 5 (of 5 total)
  • supportadtribes

    (@supportadtribes)

    Hi,

    Can you try updating the plugin to version 9.6.3 and see if that solves the issue at hand for you?

    Thread Starter mgird79

    (@mgird79)

    I have updated the plugin, submitted/active item increase from around 14k to 16k…but still not back to as previously have 19k items…

    supportadtribes

    (@supportadtribes)

    We rolled back all rules and filters code to an older version so there probably is something else causing this for you.

    Did you already checked out these possible reasons?
    https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/

    If that doesn’t help can you share the following with us:

    This will help us analyse how you configured your feed.

    Thread Starter mgird79

    (@mgird79)

    I have updated the plugin again… seems like now everything back to as previous state…total items processed now back to 19k… active items around 18k…

    Thread Starter mgird79

    (@mgird79)

    This is weird… I have just updated stock quantity for several variants…and I recieve email notification from google merchant saying that now my active/submitted items reduced to around 13k… the total product variants that I updated its quantiy has around 60 variations, and I have updated only few variants (not all product variants)…

Viewing 5 replies - 1 through 5 (of 5 total)
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