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active install values don’t match between .org and wp-admin add new

patternsinthecloud — Wed, 12 Sep 2018 21:41:17 +0000

Hi,

For some reason, the active installations count displayed on the www.remarpro.com page for our plugin and the count displayed when searching for the plugin within WP-Admin > Plugins > Add New are different.

See screenshot of a side-by-side compare
https://cl.ly/c20f4386cc7a

What causes this? Is there something in the readme that we may need to update?

Reply To: active install values don’t match between .org and wp-admin add new

Steven Stern (sterndata) — Wed, 12 Sep 2018 21:57:46 +0000

Caching — don’t worry to much about it. Things are rounded off and caches are refreshed at varying times.

Reply To: active install values don’t match between .org and wp-admin add new

patternsinthecloud — Wed, 12 Sep 2018 23:37:49 +0000

Hi Steven,

Thanks for your reply! We’ve been tracking this for over 4 weeks (before posting here), so we’re concerned it may be something else. Is it possible that we’ve done something in the plugin to disrupt this count from updating on the .org site?

Reply To: active install values don’t match between .org and wp-admin add new

Steven Stern (sterndata) — Thu, 13 Sep 2018 04:09:13 +0000

Email plugins (at) wordpress (dot) org and they’ll look into it for you.

Reply To: active install values don’t match between .org and wp-admin add new

patternsinthecloud — Thu, 13 Sep 2018 16:00:05 +0000

Thanks Steven – email sent! We’ll post the solution here just in case it helps anyone else.

Reply To: active install values don’t match between .org and wp-admin add new

Ipstenu (Mika Epstein) — Fri, 14 Sep 2018 05:49:41 +0000

Nothing is wrong. You have around 10 active users is all. WP Admin rounds up in your favor, while WP.org does not.