Active Filter problem in Woocommerce

Hi,

Please share the snapshot and the page URL to check the issue. The snapshot you have shared is not working.

Hello,

Mi website

https://retrojuegos.es/tienda/

My image
https://ibb.co/1qVKSPF

Sorry but my customers say me, where remove the filters? and I say… Yes there aren′t remove item.

Hi,

Sorry but the snapshot URL not working, please share it again.

Sorry, caduce in 24 hours

Now?

https://imgfz.com/i/UQSPhBF.jpeg

Hi,

Thanks for sharing. Sorry, I checked your site but didn’t see the active filter widget. Can you please add it to the sidebar so that I can check the issue?

It is active when you mark a filter, for example your filter Black Colour and S Size.

In active filter show that filters are active. Here is possible remove all active filters. In all themes show icon remove, for example x and after the name filter.

In OceanWP shows only the name active filter and the users say… How can remove the active filter?

Do you understand me?

Hi,

Yes, I understand the issue. Can you please share the steps to replicate the issue and the plugin link you are using for active filters?
So we can try to check it at our end.

Yes!

Loom your theme

https://www.loom.com/share/da64857a7e694109818e6aee41fe654a

Other theme example

https://www.loom.com/share/a5a878d533c8404787884d50f9fad6d9

HI,

We will check the issue on our end to check why it happening. Thank you for sharing the information.

Thanks for your help.

Does it have any solution?

It will be fix in new version?

Hi,

Yes, If there is a theme issue then we will fix this in our upcoming updates. I have passed your query to the concerned team. and I’ll update you once I get any news from them.

Goodday,
Is there allready a solution for this item? I have the same issue with the oceanwp theme.

Thanks in advance.