Activation problem

  • Resolved mcfly1

    (@mcfly1)


    5 years, 5 months ago

    I have a question. I can only activate one domain in your plugin.

    Error code: 306 — Invalid instance ID. Please try again. Contact the plugin author if this error keeps coming back.

    I have entw.wib.ch (the devlopment site – not reachable from outside) and https://www.wib.ch my production site – public. I try to activate your plugin. As long as I activate only one domain, it works. After disconnect I try to activate both sites. I get the message above. What can I do? I have a unlimited domains license. ok?

    Thanks
    Marco

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Sybre Waaijer

    (@cybr)

    Hi Marco,

    The activation-settings cannot be transported from one site to another. It is why this error occurred after the transaction.

    To resolve this issue, on your production site, hit the disconnect button until you reach the welcome screen. You can find this button under “Accounts & Actions” (scroll down a bit). Then, you can reconnect with a new, uniquely generated instance ID. Your extension settings will remain intact.

    In the future, and also if you wish to follow up on this issue, please reach out to the support channels listed in the plugin dashboard. We’re not allowed to support and discuss commercial products here. Thank you!

Viewing 1 replies (of 1 total)
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