Activation gave parse error / can’t reach my site

  • Resolved KCGuy

    (@kcguy)


    5 years, 8 months ago

    I attempted to install from my website wp-admin using the add plug in function – It appeared to install ok but when I clicked “activate” it returned the following message:

    Parse error: syntax error, unexpected T_FUNCTION in /home/content/40/8349840/html/wp-content/plugins/advanced-ads/classes/ad-health-notices.php on line 191

    Now – I cannot reach my wp-admin page and I cannot reach my own site on-line.

    My site is handled on GoDaddy – While I’m not really good at what goes on “behind the scenes” on my site – I have never had any problem like this in my many years of use.

    Hope you can be of help because at present my site seems to be totally unreachable.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Thomas Maier

    (@webzunft)

    Hi KCGuy,

    I am sorry to read about your issue. It can only be caused by a PHP version that is below the minimum requirement of WordPress and Advanced Ads. Normally, you should not have been able to upgrade or install Advanced Ads.

    With WordPress 5.2, you should also be able to log in even with such a critical issue. Are you using an older WordPress version?

    If so, then the only solution is to remove the plugin using FTP access. I googled “FTP GoDaddy” and found a lot of instructions like this.

    Basically, you would need to get access through FTP, then go to /wp-content/plugins and remove the advanced-ads folder. This would remove the plugin.

    You could also ask the GoDaddy support and reference this post so that they know what to do.

    I would then be curious to learn which PHP version your hosting is using.

    Thanks,
    Thomas

    Thread Starter KCGuy

    (@kcguy)

    thank you – I have gone through GoDaddy and deleted the plugin – solving my problem. You are correct – my PHP was old – currently updating.

    Plugin Author Thomas Maier

    (@webzunft)

    Thanks for your feedback. I am happy to hear that you are upgrading PHP.

    All the best to you and your project!
    Thomas

Viewing 3 replies - 1 through 3 (of 3 total)
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