Activation Email Going To Old Administrator Email

  • I deleted the previous administrator and created a new one. I logged in under the new admin account and installed the theme. The activation email still goes to the inactive admin email. I’m working on a client website and can’t get past this issue. Help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi,

    Apologies, but can you be more specific? If the activation email mentioned is related to the OceanWP and/or license, unfortunately, we are not allowed you to provide you with support here because it is against WordPress forum rules.

    I also apologize to the forum moderators for sharing this link, but if it is account or license related, you need to reach support directly: https://docs.oceanwp.org/article/762-how-can-i-get-support
    If the issue does not account for or license related, please provide us with more details and steps to replicate the problem.

    Thread Starter charique

    (@charique)

    Sure, the website was developed in 2014 by another developer so when the client wanted to update the site they hired me.

    I went in to change the admin info and could not. The change would not save. I was advised to go to Users and delete the admin and create a new one, which I did. This is also confirmed in PHPMyAdmin, he is not there anymore.

    I logged in as the new admin and installed OceanWP and Ocean Extra and it stated that it sent the activation email to the previous developer even after I removed him! The same thing happened before the deletion too.

    As the new designer, I want to use OceanWP to redesign the website but I can’t get around the activation email going to a dead email. The previous developer is no longer in the web business.

    Is there a workaround to installing OceanWP and finishing the site design?

    Hi,

    Kindly go to Dashboard > Settings > General and change the email and check.

Viewing 3 replies - 1 through 3 (of 3 total)
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