• Resolved KeithRowley

    (@keithrowley)


    I have:
    1) Rolled back and forward woocommerce version versions.
    2) Added Action scheduler. This worked for a while but as soon as the database updated the problem returned.
    3) Restored older version of site – same problem.
    5) tried disabling every other plugin – no good.
    6) Changed the theme to 20 and 2021 – no good.
    There are no control-panel errors, just connection timeout eventually sometimes and nothing in the error logs.
    7) reinstalled Woocommerce and WordPress

    WP Version: 5.8.3
    Woocommerce: 6.0.0
    Theme: Thrive Theme Builder

    The only way to ‘unhang’ the site is to disable woocmmerce on CPanel and then F5 the plugins page to make sure it’s gone. The site then comnes back – without woocommerce. I have hundreds of products on this site and cannot afford a ‘reset’.

    The site is accessed via hosts folder. I can provide the details as well as login details and CPanel login.
    Really appreciate some help!!!
    Keith

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • @keithrowley

    For better assistance, please share your WooCommerce error logs and System Status on this thread so we can take a look at your configuration and check the issue further:

    System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

    Thread Starter KeithRowley

    (@keithrowley)

    Sincere thanks for your support, which i really need.
    I restored an old database again to get this:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.newtonspharmacy.com.au
    Site address (URL): https://www.newtonspharmacy.com.au
    WC Version: 6.0.0
    REST API Version: ? 6.0.0
    WC Blocks Version: ? 6.3.3
    Action Scheduler Version: ? 3.3.0
    WC Admin Version: ? 2.9.4
    Log Directory Writable: ?
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 500
    PHP Max Input Vars: 8000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 10.5.13-MariaDB
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.9.0
    WC Database Prefix: wpfw_
    Total Database Size: 202.37MB
    Database Data Size: 135.48MB
    Database Index Size: 66.89MB
    wpfw_woocommerce_sessions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_order_items: Data: 1.67MB + Index: 1.01MB + Engine MyISAM
    wpfw_woocommerce_order_itemmeta: Data: 11.86MB + Index: 8.50MB + Engine MyISAM
    wpfw_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_actionscheduler_actions: Data: 0.00MB + Index: 0.02MB + Engine MyISAM
    wpfw_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpfw_actionscheduler_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_comments: Data: 1.83MB + Index: 0.81MB + Engine MyISAM
    wpfw_lecm_rewrite: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_litespeed_url: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_litespeed_url_file: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_options: Data: 1.58MB + Index: 0.09MB + Engine MyISAM
    wpfw_postmeta: Data: 72.55MB + Index: 30.77MB + Engine MyISAM
    wpfw_posts: Data: 14.89MB + Index: 2.60MB + Engine MyISAM
    wpfw_tap_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_tcb_api_error_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_td_fields: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_td_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_termmeta: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    wpfw_terms: Data: 0.01MB + Index: 0.04MB + Engine MyISAM
    wpfw_term_relationships: Data: 0.32MB + Index: 0.66MB + Engine MyISAM
    wpfw_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
    wpfw_usermeta: Data: 23.48MB + Index: 16.19MB + Engine MyISAM
    wpfw_users: Data: 1.49MB + Index: 1.35MB + Engine MyISAM
    wpfw_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_customer_lookup: Data: 1.51MB + Index: 0.84MB + Engine MyISAM
    wpfw_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_order_stats: Data: 0.91MB + Index: 0.51MB + Engine MyISAM
    wpfw_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_product_meta_lookup: Data: 3.30MB + Index: 3.44MB + Engine MyISAM
    wpfw_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wpfw_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wpfw_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    attachment: 6017
    customize_changeset: 3
    nav_menu_item: 103
    page: 108
    post: 2
    product: 2230
    product_variation: 15901
    revision: 420
    shop_order: 12370
    tcb_content_template: 25
    tcb_symbol: 10
    thrive_demo_page: 1
    thrive_demo_post: 1
    thrive_layout: 5
    thrive_section: 1
    thrive_template: 15
    thrive_typography: 2
    tve_notifications: 1
    _tcb_file_upload: 2
    _tcb_form_settings: 7
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ?
    
    ### Active Plugins (7) ###
    
    Classic Editor: by WordPress Contributors – 1.6.2
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.6.5
    Thrive Automator: by <a href="https://thrivethemes.com">Thrive Themes</a> – 0.6
    Thrive Product Manager: by Thrive Themes – 1.2.7
    Thrive Architect: by <a href="https://www.thrivethemes.com">Thrive Themes</a> – 3.5.2
    WooCommerce: by Automattic – 6.0.0
    Database Backup for WordPress: by Delicious Brains – 2.5
    
    ### Inactive Plugins (9) ###
    
    Action Scheduler: by Automattic – 3.4.0
    Advanced Database Cleaner: by Younes JFR. – 3.0.3
    LiteSpeed Cache: by LiteSpeed Technologies – 4.4.6
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Smart Image Resize PRO: by Nabil Lemsieh – 1.7.5.1
    WP Database Backup: by Prashant Walke – 5.8.3
    WP File Manager: by mndpsingh287 – 7.1.3
    WPForms Lite: by WPForms – 1.7.2
    WP Rollback: by Impress.org – 1.7.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #6 - /shop/
    Cart: #7 - /cart/
    Checkout: #8 - /checkout/
    My account: #9 - /my-account/
    Terms and conditions: ? Page not set
    
    ### Theme ###
    
    Name: Thrive Theme Builder
    Version: 3.3.2
    Author URL: 
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Pending: 20
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2022-01-09 23:48:01 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-09 23:51:05 +00:00
    

    Here are the logs/errors:

    2022-01-06T22:04:21+00:00 CRITICAL Uncaught Error: Class 'Action_Scheduler\Migration\Controller' not found in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php:171
    Stack trace:
    #0 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php(143): ActionScheduler_DataController::init()
    #1 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php(55): ActionScheduler::init('/home/newnewton...')
    #2 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_Versions.php(59): action_scheduler_initialize_3_dot_3_dot_0()
    #3 /home/newnewton/public_html/wp-includes/class-wp-hook.php(301): ActionScheduler_Versions::initialize_latest_version()
    #4 /home/newnewton/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/newnewton/public_html/wp-includes/plugin.php(470): WP_Hook->do_actio in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php on line 171
    
    2022-01-06T22:05:13+00:00 CRITICAL Uncaught Error: Class 'Action_Scheduler\Migration\Controller' not found in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php:171
    Stack trace:
    #0 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php(143): ActionScheduler_DataController::init()
    #1 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php(55): ActionScheduler::init('/home/newnewton...')
    #2 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_Versions.php(59): action_scheduler_initialize_3_dot_3_dot_0()
    #3 /home/newnewton/public_html/wp-includes/class-wp-hook.php(301): ActionScheduler_Versions::initialize_latest_version()
    #4 /home/newnewton/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/newnewton/public_html/wp-includes/plugin.php(470): WP_Hook->do_actio in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php on line 171
    
    2022-01-06T22:05:25+00:00 CRITICAL Uncaught Error: Class 'Action_Scheduler\Migration\Controller' not found in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php:171
    Stack trace:
    #0 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/abstracts/ActionScheduler.php(143): ActionScheduler_DataController::init()
    #1 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/action-scheduler.php(55): ActionScheduler::init('/home/newnewton...')
    #2 /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_Versions.php(59): action_scheduler_initialize_3_dot_3_dot_0()
    #3 /home/newnewton/public_html/wp-includes/class-wp-hook.php(301): ActionScheduler_Versions::initialize_latest_version()
    #4 /home/newnewton/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters(NULL, Array)
    #5 /home/newnewton/public_html/wp-includes/plugin.php(470): WP_Hook->do_actio in /home/newnewton/public_html/wp-content/plugins/woocommerce/packages/action-scheduler/classes/ActionScheduler_DataController.php on line 171

    Sincere thanks
    keith

    Thread Starter KeithRowley

    (@keithrowley)

    More info:
    T+When i backed up the database from a working version i.e. a version that would still crash when the database update completed items but which worked with woocommerce active, the database copy did NOT clear the problem when restored.
    So I used another tool to back up the database excluding action scheduler items a nd restored the database. That seems more stable, but the database is updating the database in the background and kit never stops. Remember we are using a hosts file to access the site so it will not resolve for a normal site connection. IU suspect that this is causing the issue. As long as I don’t activate or run or go to look at the database updates the site seems stable now and I heve restored the database twice to test.
    Just info!

    Hello there,

    Thanks for sharing this information.

    Secure connection (HTTPS): ?
    Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.

    * Upon checking the SSR, the site is not using SSL,
    To learn more about this and how to fix it, please check:
    https://woocommerce.com/document/ssl-and-https/

    * Regarding the error
    You can perform the following actions:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thanks.

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 5 replies - 1 through 5 (of 5 total)
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