Activating plugin doesn’t remove fields

  • Resolved Rengin

    (@rengin)


    4 years, 3 months ago

    Hi,

    I’m using WordPress 5.4.2 and Woocommerce 4.3.1 and I’m selling both digital and physical goods. I’d like an easier checkout for people who only want digital goods, so I activated the plugin, flipped the switch and turned off all fields except for first name, last name and email address.

    However, when I look at the checkout page with only a virtual product in my cart, the fields’ CSS seems to have changed and the country selection drop drown is gone, but the address fields are still visible. I tried both when I’m logged in as admin and when I try to check out through an incognito window.

    My shop is based in the Netherlands and set as such in Woocommerce. I tried another plugin to remove the address altogether as a test but it seems like WooCommerce is forcing some fields as required (such as the address fields). Am I missing something here?

    (I’ve disabled the plugin and reverted back to my old situation, so trying the checkout won’t make a difference)

    • This topic was modified 4 years, 3 months ago by Rengin.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Dotstore

    (@dots)

    Hello rengin,

    Thanks for reaching out to us.

    This type of issue might be come if you are using the Multi purpose Custom theme and this typo of theme have own checkout fields validations which required some basic fields.

    If you are using our plugin and hiding some fields but, theme required some fields to validate and our plugin might not work.

    So, our plugin is only tested and compatible with default woocommerce theme and some common themes.

    If you want to test our plugin functionality is working with default theme or not then, you can change the theme to default WordPress theme like “Twenty Sixteen”.

    Please make sure that, you have taken the backup of full site before doing this theme change.

    Hope this helps.

    Thanks,

Viewing 1 replies (of 1 total)
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