Activating plugin causes site to timeout

When do you get a timeout? In the administration or when loading an iframe.

Best regards, Michael

The problem is only on the admin side.

Only if you open the administration of advanced iframe?

Because there a check if the current url can be included. You can disable this check on the option tab.

Are you able to get there?

Best regards, Michael

This morning I was told of the problem because?the other?person?wasn’t able to login, it timed out for them. So I disabled all the plugins and was able to login. Then I tried enabling the plugins until I figured out that it was yours. With all other plugins disabled, if I try to activate yours, it times out. So I’m not even in the screen related to your plugin, it’s just anywhere on the admin side it seems.

I have never had this before.

I have really no idea what can cause this if you only activate the plugin. Especially as it was working fine before.

I only know 504 is a request on the server simply takes too long. Still I have no idea what can cause this. If you enter the administration there is a url check. Still you mention that already activating the plugin causes this.

Which version of the plugin do you use? which php version adn which WP version?

Best regards, Michael

Here is the error in the hosting error log in case it helps:

2023-09-07 23:51:27 UTC [apache][:warn] [pid 78921] [client 192.88.134.26:12148] Timeout waiting for output from CGI script /home/u592-nglqo7bsmtx9/www/sierraharvest.org/public_html/wp-admin/plugins.php, referer: https://sierraharvest.org/wp-admin/plugins.php

Versions are:
Advanced Iframe – 2023.7
PHP – 7.4.33
WP 6.3.1

This is the WordPress file that does the update of plugins. I still have no idea why advanced iframe should cause a timeout as no code is executed at this time directly.

Have you replaced your version with the one from wordpress already? Maybe the plugin was modified and there is a endless loop now somewhere.

Best regards, Michael

In case it changes anything, this issue was happening with the plugin active initially, not necessarily trying to activate it. Yes, I’ve already replaced the plugin with a version from www.remarpro.com. I did that before posting the problem here.

I installed and activated the plugin fine on my own site which is also hosted at Siteground.

I created a staging version of the site experiencing the problem. I switched the theme to Twenty-Twenty-Three and with all of the other plugins disabled I still had the same problem.

The site that is having the issues uses a Sucuri firewall so the traffic is somehow routed through them. That’s the only difference I can think of between the sites where the plugin works fine and where it doesn’t.

I’ll try changing the DNS records for the staging site so that it doesn’t involve Sucuri.

I got the plugin activated so the public side of things looks fine now. But the admin is pretty much unusable with the plugin activated, it times out. I kept refreshing the settings page and it finally loaded. But after changing the setting I have to update, which then times out. I’ll keep trying that. But that doesn’t seem like it would account for the entire admin area timing out unless it’s checking all the iframe urls from any page load on the admin side. Sure seems like someone else is going to have this same problem.

After many re-submissions of the settings page/form it finally saved, and now the admin side of things is working fine. Seems like that should default to no when the plugin is installed.

So you say after you where able to save the settings in advanced iframe it works fine?

Normally the default is saved to the db once the plugin is activated. So maybe the db entry was corrupt and saving it again fixed it.

Best regards, Michael

Yes, it’s working fine now. Thanks for your help.

Hi there. I am having the same issue as the user @winterstreet, I am not sure how he was able to correct the issue? If I activate the plugin, I am unable to access the admin side so I can re-save the settings for the plugin.

Hi there. I am having the same issue as the user?@winterstreet, I am not sure how he was able to correct the issue? If I activate the plugin, I am unable to access the admin side so I can re-save the settings for the plugin.