activating plugin causes 500 error and memory

  • Resolved Jon Dingman

    (@jdingman)


    5 years, 4 months ago

    Hi,

    As soon as I activate this plugin on my site, it causes a 500 error on the Category pages and memory exhaustion. Once I deactivate it, no issues.

    I tried default WordPress theme as well, same issue when activated.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP AutoTerms

    (@wpautoterms)

    Hi Jonathan,

    Please send us a message from “WP AutoTerms > Help > Send us a message” form with the “Extended” option selected so we can have a list of plugins + PHP version used.

    We’ll troubleshoot & provide a fix as soon as possible.

    Also, it would help if you can send any related log files from the server. For this, you’ll need access to the website’s server folder, ie. FTP Manager? Login to cPanel/File Manager and find a file named error_log in any of the following locations:

    – public_html/
    – public_html/wp-content/plugins/auto-terms-service….
    – public_html/wp-content/themes/YOUR_THEME_HERE

    You can send these to our email address in a separate email mentioning this support thread.

    Thread Starter Jon Dingman

    (@jdingman)

    Great, thanks. I have completed that.

Viewing 2 replies - 1 through 2 (of 2 total)
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