Activating plugin breaks Elementor Icon Box for logged in users

  • HI there

    When your plugin is activated, the Elementor Icon Box widget no longer shows correctly with the icon left aligned when users are logged in. When viewing the site as a guest, the Icon Box widget shows correctly. As soon as I activate the plugin, the icon jumps up on top of the title/subtitle instead of showing to its left, but only when logged in.

    Please advise how to fix this. Are there any known workarounds?

    Thanks, Simon

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi Simon,

    Thanks for reaching out to us.

    With respect to your query here, I carried out tests from my end and I do not seem to replicate the issue. Does this occur upon applying specific visibility settings?

    I look forward to your reply.

    Kind Regards,

    John

    Thread Starter nativenannygmbh

    (@nativenannygmbh)

    Hi John

    Thanks for getting back to me on this.

    We noticed after further testing that the incorrect behaviour is only reproducible with logged in users who are NOT admins. In other words, when I log in with an Administrator user on the front end, the Icon Boxes show correctly, but if I use any other (non-admin) user to log in, we get the incorrect behaviour with the icon jumping to the top.

    The only settings I am applying is that certain custom WP roles should see the entire Elementor Container.

    I could share credentials with you so you can see or test the effect, but don’t know how to do that safely on this forum…

    Kind regards

    Simon

    Thread Starter nativenannygmbh

    (@nativenannygmbh)

    FYI, we removed the icon boxes on the homepage, so you will no longer be able to see those there. We don’t need any more help from you now, but you might want to look into why the Icon Boxes get malformed for custom WP roles.

    Hi there,

    Sorry for the late reply on this.

    In this case, perhaps you may let us know the permissions used for the custom roles so that we can base our tests on this.

    I look forward to your reply.

    Kind Regards,

    John

Viewing 4 replies - 1 through 4 (of 4 total)
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