• Resolved seron66

    (@seron66)


    Hi, how is it possible to edit the template “customer account activeted”. The template is simply not loaded. Thanks for your tip.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi,

    I am not sure I understand your problem.

    1. What is this email type customer account activeted defined in WooCommerce email? Is it an email type from 3rd plugin?
    2. If this is the email type of a 3rd plugin, please follow this guide: Compatibility Scenarios WooCommerce Email Template Customizer plugin with 3rd Party Plugins

    Best regards.

    Thread Starter seron66

    (@seron66)

    Do I understand you correctly, your plugin itself cannot edit this template. It needs a 3rd plugin outside of woocommerce and your plugin?

    Hi,

    Our plugin can modify the Default WooCommerce emails. However, the content of the emails cannot be edited as it is controlled by the code of those plugins.

    To edit the default WooCommerce emails, you do not require any additional plugins apart from ours and WooCommerce.

    Best regards.

    Thread Starter seron66

    (@seron66)

    Thank you for your message. Can we just say that there is no need for another plugin and the email type (customer account activeted) is also a standard Woocommerce email type.

    It can be edited with your plugin according to your own criteria.

    I have attached two images that show what happens when the email type (customer account activeted) is loaded.

    Unfortunately nothing happens (see picture 2), the template does not open.

    Please explain to me how to open this template so that it can be edited.

    Thank you for your advice.

    Hi,

    Thank you for responding.

    The customer account activeted is not a default WooCommerce email, you can go to WooCommerce > Settings > Emails there you can see default WooCommerce emails: https://prnt.sc/btennEg7PAM-

    We supposed this is an email type of a 3rd plugin, please kindky detect it. This email type may go through our defaul email template, and listed some Compatibility Scenarios WooCommerce Email Template Customizer plugin with 3rd Party Plugins you can refer to it.

    Best regards.

    Thread Starter seron66

    (@seron66)

    Hi, the email type belongs to the woocommerce-germanized plugin.

    Is it possible to integrate the emails of this particular 3.provider plugin in your plugin?

    I can’t solve this problem from the description you provided.

    Thank you again for your information.

    Hi,

    Please follow this article to add new email type from the woocommerce-germanized plugin.

    Best regards.

Viewing 7 replies - 1 through 7 (of 7 total)
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