Activate creates 500 error

  • Resolved sydunipete2

    (@sydunipete2)


    4 years, 11 months ago

    I recently installed and tested this plugin on one site – no problems – excellent plugin.

    Then I tried my main production site, (WordPress on Linux by GoDaddy) at m-adaa.org

    I use the auto install and that goes ok, I then click on activate then I almost immediately get a 500 error. (I need to delete the folder from the server to recover the site.)

    I’ve tried twice.

    Please help. Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Encryption SSL

    (@gowebsmarty)

    @sydunipete2 We see a different certificate active on your https site. You might have to config your server config file to use correct SSL certificate from keys/ folder.

    https://www.youtube.com/watch?v=PANs_C2SI5Q

    If you are a premium user, please create a support ticket at gowebsmarty[dot]in

    Thread Starter sydunipete2

    (@sydunipete2)

    Thanks for your quick response. I can’t see the folders in this tutorial. I have managed this site since is was first created and we haven’t installed any SSL certificates.

    There is one folder named ssl which I have renamed but I still get the same error.

    I’ve just seen the certificate you mention. It is in the name of the hosting provider.

    • This reply was modified 4 years, 11 months ago by sydunipete2.
    Plugin Author WP Encryption SSL

    (@gowebsmarty)

    You will need to contact your hosting support to fix the SSL certificate to new one generated in keys/ folder or you could try checking config(.conf) files in /etc/apache2/ or /etc/nginx/ which needs more technical knowledge and familiarity with SSH.

    On the other hand, We could help resolve the issue in our premium support.

    Thread Starter sydunipete2

    (@sydunipete2)

    Thanks. I’d like to install the pro version to help work through this. I’ve sent you an email.

    Thread Starter sydunipete2

    (@sydunipete2)

    It’s working! I upgraded PHP, WordPress and all the plug-ins and now it’s working fine.

    (My versions were over a year out of date.)

Viewing 5 replies - 1 through 5 (of 5 total)
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