Action required: Security update for WooPayments (WooCommerce Payments) plugin

and now my site is randomly crashing, awesome

Hi @ruthcatrin

I get a banner that says: Action required: Security update for WooPayments (WooCommerce Payments) plugin

I click on the “see updates” button, and it takes me to the updates page. WHERE THERE ARE NO UPDATES TO BE RUN.

and now my site is randomly crashing, awesome

From what I understand, you’re experiencing issues with the WooPayments (WooCommerce Payments) plugin and your site crashing.

Let’s dig a little deeper to find out what’s causing this. Could you please share your site’s System Status with us? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

And finally, if there are any fatal error logs, could you share those with us too? You’ll find them under WooCommerce > Status > Logs.

Once you have that, please paste it inside a Code block in your reply, or use https://pastebin.com/ to paste it and share the link with us.

Once we have all this information, we’ll be better equipped to pinpoint the problem and suggest a solution. In the meantime, you might want to consider disabling all plugins except for WooCommerce and switching to a default WordPress theme like Storefront. This will help us determine if there’s a conflict with other plugins or themes.

Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts

Thank you for your cooperation and we look forward to resolving this issue for you promptly.

Ok, when I logged in this afternoon there was another update for wooPayments waiting, so maybe that fixed it.

Here’s the system status (taken AFTER the update today):

`
### WordPress Environment ###

WordPress address (URL): https://sycmaille.com/wp
Site address (URL): https://sycmaille.com
WC Version: 8.0.1
REST API Version: ? 8.0.1
WC Blocks Version: ? 10.6.5
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.34-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.0.1
WC Database Prefix: wpjn_
Total Database Size: 26.22MB
Database Data Size: 24.42MB
Database Index Size: 1.80MB
wpjn_woocommerce_sessions: Data: 2.70MB + Index: 0.07MB + Engine MyISAM
wpjn_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_order_itemmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
wpjn_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_actionscheduler_actions: Data: 0.05MB + Index: 0.04MB + Engine MyISAM
wpjn_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_actionscheduler_logs: Data: 0.09MB + Index: 0.07MB + Engine MyISAM
wpjn_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_comments: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wpjn_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_options: Data: 1.91MB + Index: 0.11MB + Engine MyISAM
wpjn_postmeta: Data: 0.62MB + Index: 0.28MB + Engine MyISAM
wpjn_posts: Data: 0.20MB + Index: 0.07MB + Engine MyISAM
wpjn_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpjn_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjn_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjn_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpjn_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_admin_note_actions: Data: 0.04MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_admin_notes: Data: 0.07MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjn_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjn_wc_order_product_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_order_stats: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpjn_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjn_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wpjn_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpjn_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjn_wfconfig: Data: 2.30MB + Index: 0.00MB + Engine InnoDB
wpjn_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wffilemods: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wpjn_wfhits: Data: 0.05MB + Index: 0.05MB + Engine InnoDB
wpjn_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjn_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wpjn_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpjn_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpjn_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY
wpjn_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wfnotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpjn_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpjn_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjn_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wpjn_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpjn_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpjn_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpjn_wpforms_tasks_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpjn_wpml_mails: Data: 2.52MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 179
custom_css: 1
nav_menu_item: 35
page: 11
post: 1
product: 147
product_variation: 71
revision: 59
shop_coupon: 4
shop_order: 21
shop_order_refund: 3
wp_global_styles: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (9) ###

Jetpack: by Automattic – 12.4
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.9

Woo Store Vacation: by MyPreview – 1.9.1
WooCommerce Payments: by Automattic – 6.3.0
WooCommerce Shipping & Tax: by WooCommerce – 2.3.2
WooCommerce: by Automattic – 8.0.1
Wordfence Security: by Wordfence – 7.10.3
WP Mail Logging: by WP Mail Logging Team – 1.12.0
WPForms Lite: by WPForms – 1.8.3.1

### Inactive Plugins (0) ###


### Must Use Plugins (1) ###

WordPress automation by App: by  –

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #39 - /shop/
Cart: #40 - /cart/
Checkout: #41 - /cart/checkout/
My account: ? Page visibility should be public
Terms and conditions: ? Page not set

### Theme ###

Name: Xena
Version: 1.0.6
Author URL: https://wpkind.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: xena/woocommerce/emails/customer-completed-order.php

### Subscriptions ###

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://sycmaille.com/wp
Subscriptions-core Library Version: 6.0.0
Subscription Statuses: –
WooCommerce Account Connected: ? No

### Store Setup ###

Country / State: United States (US) — New York

### Subscriptions by Payment Gateway ###


### Payment Gateway Support ###

WooPayments: products
refunds
multiple_subscriptions
subscription_cancellation
subscription_payment_method_change_admin
subscription_payment_method_change_customer
subscription_payment_method_change
subscription_reactivation
subscription_suspension
subscriptions
gateway_scheduled_payments


### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-08-12 15:24:19 +00:00
Options: ?
Notes: 112
Onboarding: completed

### WooCommerce Payments ###

Version: 6.3.0
Connected to WPCOM: Yes
Blog ID: 196141644
Account ID: acct_1Jg79c2HpIp2fsKu

### Action Scheduler ###

Complete: 140
Oldest: 2023-07-12 00:32:42 +0000
Newest: 2023-08-11 20:37:32 +0000

Failed: 16
Oldest: 2023-02-22 17:25:48 +0000
Newest: 2023-06-03 15:43:01 +0000

Pending: 3
Oldest: 2023-08-12 04:01:30 +0000
Newest: 2023-08-13 14:31:31 +0000


### Status report information ###

Generated at: 2023-08-11 20:39:39 +00:00
`

I’m not seeing any fatal error logs.

For what its worth, my site hasn’t crashed at all since the updates today, so hopefully that did indeed fix it.

Hi @ruthcatrin

Ok, when I logged in this afternoon there was another update for wooPayments waiting, so maybe that fixed it.

For what its worth, my site hasn’t crashed at all since the updates today, so hopefully that did indeed fix it.

Great to hear you’ve updated the WooPayments plugin and that this seems to have resolved the crashing issue on your site.

Just to be on the safe side, I’d suggest keeping an eye on your site for a bit longer to confirm the problem is truly fixed. Should you see the issue pop back up, please feel free to reach out to us again.

In the meantime, it’s a good idea to update all your other plugins and your theme as well. This will not only give you access to the latest features and improvements but also help keep your site secure.

I’ll go ahead and mark this thread as resolved. However, if you ever have more questions or issues in the future, don’t hesitate to kick off a new topic.

Hope you have a fantastic day!