Hi, I have contacted my server and we did some testings, I have tested the forgotten password for the user account and that sent the link and highlighted which that user is able to click on and create a new password. I have also tested the admin Power Login Powerless that seems to be working fine as well, that also sent the link that is highlighted and able to click on it.
They want me to do this testing to check where the issue is coming from.
They have also tested and checked it on their side. This is what they respond:Please read below. Thank you for your cooperation.
I could recreate the problem. The activation link included in the mail is not highlighted and cannot click. It has to be copy and paste in the browser manually. The problem seems related to the plugin because it includes the details in the mail. As per the plugin developer (from the details included in the ticket), they said "I tested this as well and it happens because Google/Gmail is marking your email as suspicious". However the issue persists with other email users than Gmail users. So the problem is not Gmail account but related to plugin. Please ask them to check with any other email accounts than Gmail also. Then problem is not the recipient email accounts, but how the plugin is sending the details in the email. I have searched for the details of this problem but couldn't find more information. Another user mentioned about the same problem (which is about 2 years ago) but for them it started working after sometime. No other details provided. See,
