• Resolved sengfung

    (@sengfung)


    Hi, sorry to bother again. But i need serious help.
    the function is not working. In my fb developer tool, my account kit api version is v1.1
    then when i click the button “Log in with sms” or “login with email”, it say a system issue occur, pls try again. But i can see that the url link is stated v1.3

    Then i try another facebook account to recreate the same thing, still cannot work.
    But magically, i put there for few mins, it can work.
    it seems not stable. Pls help me. Thanks in advance.

    Im not sure its the version problem or what.

    • This topic was modified 5 years, 8 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
  • Plugin Author Sayan Datta

    (@infosatech)

    Hi,

    It is not version problem. The lastet version is v1.3: https://developers.facebook.com/docs/accountkit/changelog

    It seems that it was the temporary problem of Facebook Account Kit servers. Otherwise, please recheck your facebook app configuation and compare it with the screenshots provided in Plugin settings. I think if you will follow that steps, then this problem will not arise again.

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    hi @infosatech thank you for always replying me asap , appreciate it!

    I have follow those steps. And previously all was working perfectly.
    Today, i retry the verify with the “successful” account, it occur error again.

    And the unsuccessful account now become successful working…

    So what can i do now, will facebook kit announce server fix or what?

    • This reply was modified 5 years, 8 months ago by sengfung.
    Thread Starter sengfung

    (@sengfung)

    *add on**

    and one thing so strange. sometime phone cannot verify, but pc can
    sometime pc cannot , phone can.

    Plugin Author Sayan Datta

    (@infosatech)

    Hi, could you please tell me what is your website?

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    the website is online but the page still didnt open for public yet.
    About this i have to ask my superior.

    Plugin Author Sayan Datta

    (@infosatech)

    Ok, but could you please explain it more a bit? Actually I don’t understand the actual problem.

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    @infosatech hi, alright. i will explain more details.

    I will explain in example:
    Day one: The facebook account kit is working perfectly on my website, using company fb
    account. (mobile and pc verify)

    Day two: The facebook account kit is not working both on pc and mobile. Show error.
    Then i use my personal fb to remake another new facebook kit account put into
    my website, and it work perfectly on both pc and mobile.
    Day three: The facebook kit using my personal account is not working. Then i change
    back to my company fb account and try, it work again, me pc can verify but phone cannot, my collegue phone can verify but his pc cannot .

    The case above is my problem. Thanks @infosatech for always replying me.

    Plugin Author Sayan Datta

    (@infosatech)

    Hi, Please not that Account Kit dows not requires any type of Facebook Account to Login using it. So, your personal facebook profile or your company facebook profile does not matter in this case.

    If you provide me with the URL of your website, then I can try to help you. Otherwise it is very difficult for me to find the actual issue happeing on your site.

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    Hi, @infosatech I have another issue to ask about the plugin.
    Is there any way that I can set the user after login fail then redirect him to a custom page?

    I have disable the ‘New User Registration’ in the plugin, but the new user without profile cannot be redirected to custom page. I want the new user redirect to a custom page.

    On the other hand, can i have your email? I can discuss closely with you. If it’s inconvenient, im ok with that. =)

    Thanks in advance. I’m so appreciate for your always replying.

    • This reply was modified 5 years, 8 months ago by sengfung.
    Plugin Author Sayan Datta

    (@infosatech)

    Hi,

    Yes it is possible. Add this code snippet to the end of your theme’s functions.php file or you can use Code Snippets Plugin.

    add_filter( 'fbak/account_kit_login_error_url' function() {
        $link = 'your custom link'; 
    
        return $link;
    });

    My Email Address: [email protected]

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    @infosatech hi, i think you are misunderstood, my facebook account means, using facebook account to create the facebook kit in facebook for developers.

    I didnt means that using facebook account to verify.

    Means there are two different facebook kit using 2 different facebook account, sometime this work, sometime another one work… OMG i so hard to explain

    Thread Starter sengfung

    (@sengfung)

    @infosatech thanks for the failed verify redirect help!

    Plugin Author Sayan Datta

    (@infosatech)

    Hi,

    I have missed a comma:

    add_filter( 'fbak/account_kit_login_error_url', function() {
        $link = 'your custom link'; 
    
        return $link;
    });

    Thanks!

    Thread Starter sengfung

    (@sengfung)

    @infosatech hi , about the case above, are mister you still investigating?

    #verification using facebook kit sometime work sometime not working.

    Plugin Author Sayan Datta

    (@infosatech)

    Hi,

    If you provide me with the URL of your website, then I can try to help you. Otherwise it is very difficult for me to find the actual issue happeing on your site as I am not aware about your website or any info relating to your website.

    Thanks!

Viewing 15 replies - 1 through 15 (of 19 total)
  • The topic ‘Account kit api version’ is closed to new replies.