Right. I stretched your site thin and managed to get in touch by chat. Of course the dude had literally no idea what was happening, put me on hold 2 times. He managed to find out that somehow my IP address was raising a red flag somewhere and that’s why my account was instantly suspended.
I inquired my ISP about that and did my own research and the IP from which I had signed up, wasn’t reported for fraud or spam.
The guy from support told me I should now receive an e-mail from the compliance dept. (?) in 24h. I’ve not received anything of that sort and I doubt I will.
Utterly unprofessional.
A few final points:
– if you have a auto-ban system in place, make sure your database isn’t screwed up. I’ve never spammed and never did anything fraudulent so you flagging me as such is insulting even.
– when you do ban someone, you might want to tell them WHY you did it. You see, sometimes IT’S YOUR (or your system`s) fault and you’re leaving potential clients hanging.
– when you promise to look into something that’s CLEARLY YOUR FAULT, you better show some respect and do it.
– when you take action against someone, seeing that it might be your fault, you could at least update that damn page to show all the different methods of contacting you about the issue. I know you won’t believe this, but we aren’t all Americans and I ain’t gonna call an US number from Europe just to be put on hold.
Now go ahead and do what I think you’re going to do. Mark this as solved even if the mail didn’t come through and you did NOTHING to solve the issue.
Spotless record FTW!
