account approval via email

  • Resolved neutrino76

    (@neutrino76)


    3 years, 11 months ago

    I have a problem with the account approval via email: the email arrives to the users but when they click on the “Activate your Account” button, they are redirected to the page I marked in the settings but the activation does not work and no activation message appears .

    • This topic was modified 3 years, 11 months ago by neutrino76.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @neutrino76

    Could you please provide a screenshot of the Role settings that have this issue?
    WP Admin > Ultimate Member > User Roles > Edit a role > Registration Options.

    Regards,

    Thread Starter neutrino76

    (@neutrino76)

    I have the Ultimate Member in italian but you should understand the usual options.

    Options-registration

    • This reply was modified 3 years, 11 months ago by neutrino76.
    • This reply was modified 3 years, 11 months ago by neutrino76.
    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi,

    This may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Regards,

    Thread Starter neutrino76

    (@neutrino76)

    No. I tried to disable all plug-ins: nothing. I also tried on a site just created locally with xampp (there were no other plugins) and still nothing.

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @neutrino76

    Could you please confirm what version of UM you’re using? Does this issue still occur with the latest version 2.1.13?

    Regards,

    Thread Starter neutrino76

    (@neutrino76)

    Resolved. In the link of the account activation email button, should be put only the shortcode account_activation_link , as shown in the attached image.
    Untitled

    • This reply was modified 3 years, 11 months ago by neutrino76.
    • This reply was modified 3 years, 11 months ago by neutrino76.
    • This reply was modified 3 years, 11 months ago by neutrino76.
Viewing 6 replies - 1 through 6 (of 6 total)
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