account admin has deauthorized the Smash Balloon app

  • Resolved pineapplesquad

    (@pineapplesquad)


    1 year ago

    Hi,

    Our Instagram and Facebook feeds are no longer working. We have these error messages. How can we restore permissions? Is it in WordPress or directly in Instagram & Facebook? Thank you for your help

    Message Instagram :
    Action Required Within 7 Days
    An account admin has deauthorized the Smash Balloon app used to power the Facebook Feed plugin. If the Facebook source is not reconnected within 7 days then all Facebook data will be automatically deleted on your website for this account (ID: ) due to Facebook data privacy rules.

    Facebook Message :
    Erreur API 100:
    Unsupported get request. Object with ID ‘posts’ does not exist, cannot be loaded due to missing permissions, or does not support this operation.

    Thanks for your help

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