Account activated, but still an error messages when creating an email

  • Resolved victoria1993

    (@victoria1993)


    2 years, 3 months ago

    Hi!

    I got the confirmation email that my account is activated a couple of days ago.
    The email that sending works also came through.
    But when I try to create a newsletter and try to sent it, I get this error message:

    You’ll soon be able to send once our team reviews your account. In the meantime, you can send previews to your authorized emails.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @victoria1993 ????

    I can confirm your subscription has been approved already.

    If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.

    If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other” and then back to the “MailPoet Sending Service”.

    You can also try clearing your browser’s cache.

    Let me know if it works!

    Plugin Author Bruna a11n

    (@bruberries)

    Hi @victoria1993,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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