Accordion scrolling to bottom

  • Resolved bowbow7

    (@bowbow7)


    2 years, 7 months ago

    Hello,
    I just notice an issue with the accordians,
    If you have for example 3 accordions if you click on the second everything work fine but if you click again on the opened accordion it closes and scroll you randomly to the button not even to the second accordion, even this happen if you click on the last accordion in case it is opened it throw you scrolling to the footer.

    The correct way that it doesnt throw you scrolling is to only click on a closed accordion everything work fine whith this process. but not when you click again on an open accordion to close it.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Jegstudio

    (@jegstudio)

    Hello @bowbow7,

    We apologize in advance for our delay in responding. We’ve also tried the Accordion widget before, but we didn’t encounter any issue like this. You can try disabling all plugins one by one to make sure this issue is not a conflict with another plugin.

    If this issue still occurs, we hope you can provide a link to your site and or provide us with a screenshot/video so that we can understand the issue better.

    Thank You

    Thread Starter bowbow7

    (@bowbow7)

    Hello, Do you know an online sharing tool for video?
    I just made it by wetransfer https://we.tl/t-sAwSoLxLOn
    url link https://armlebanon.concat.tech/join-our-team/
    Let me know if the video is clear
    when you double click on an opened accordion it scroll you to buttom
    but when you click on a closed accordion it open and dont scroll which is the correct way.

    • This reply was modified 2 years, 7 months ago by bowbow7.
    Plugin Author Jegstudio

    (@jegstudio)

    Hello @bowbow7,

    We apologize in advance for our delay in responding and thank you for the video and link you provided. To send a video we usually upload it to Google Drive.

    Then to the problem, we see that this is a default feature of the theme you are using (Kadence Theme). If you want to prevent this, you can go to Appearance -> Customizer -> General -> Performance and disable the Enable Scroll To ID option as shown below.

    1-1

    This option will disable the scroll to ID feature for the entire theme. If you only want to be specific to the Accordion widget of the Jeg Elementor Kit, you can add the PHP code in the link below to your functions.php.

    Pastebin: https://pastebin.com/7hzF7A3J

    Thank You

    Thread Starter bowbow7

    (@bowbow7)

    Thank you alot, yes I just want the accordian not to scroll and I used the given php code and it worked fine.

    Plugin Author Jegstudio

    (@jegstudio)

    You’re welcome @bowbow7,

    Since we think this issue has been resolved, we will mark this forum as resolved. If you have any other questions feel free to create a new forum.

    Thank You

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Accordion scrolling to bottom’ is closed to new replies.