• Resolved user912

    (@user912)


    When someone clicks on the PayPal link on my website having put something in the cart, a message appears, “Access Token not found in cache”. What does this mean and how can I fix it? I have googled it, but have not been able to find anything helpful. I believe that the ‘Payment Gateway for PayPal on WooCommerce’ plugin may be causing the issue. . I am using WordPress 6.1.6.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author easypayment

    (@easypayment)

    Hi @user912,

    Could you please provide the title of the payment method you used with our plugin?

    Thanks!

    Thread Starter user912

    (@user912)

    It is ‘PayPal Checkout’.

    Plugin Author easypayment

    (@easypayment)

    Hello @user912

    I have resolved issue and released new version.

    Thanks!

    Thread Starter user912

    (@user912)

    I installed the new version on my website and went to test it in an incognito window. The same error is still there. Do I need to do something else?

    Thread Starter user912

    (@user912)

    This still doesn’t work.

    Thread Starter user912

    (@user912)

    This post has been marked resolved, but it hasn’t been resolved at all. I didn’t mark it resolved, so I have marked it as un-resolved.

    • This reply was modified 5 months, 1 week ago by user912.
    Plugin Author easypayment

    (@easypayment)

    @user912

    Thank you for reporting the issue. Since I can’t reproduce the problem on my end and the plugin is actively used on over 10,000 installations, it would be helpful to get more details about your setup.

    Could you please provide the “System Report” from your WordPress dashboard? You can find it by navigating to the following URL:

    wp-admin/admin.php?page=wc-status&tab=status

    The report will help us better understand your environment and identify any potential conflicts or issues. Once we have this information, we’ll be able to assist you more effectively.

    Thank you for your cooperation!

    Thread Starter user912

    (@user912)

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