Access to settings

Hello, @wagrc

If you go to your site’s URL with the following added to the end of the URL, do you see the Wordfence dashboard?

/wp-admin/admin.php?page=Wordfence

If you see “Sorry, you are not allowed to access this page.” it may be that the plugin is not activated or your permissions are incorrect.

If you go to your plugins page, are you seeing Wordfence installed and activated? Do you see any errors at the top of that page?

Thanks,
Scott

HI, with the URL you gave me I can now access settinga. Is ther a known way I can recreate shortcut the the left like other plugins?

Also, when a users wants to log into our website, it sends an email verification link. After many searches it says this happens with Wordfence installed and reCaptcha activated? I may be wrong here, just want to get rid of the verification email link each time someones wnats to log onto our website!

Thanks for your patience.

There should always be a shortcut link on the left-hand side. Can you confirm if you have a Multisite set up, by chance? If so, you might not be checking from the network admin.

For the verification, that is sent when the login score is below the threshold set in Wordfence > Login Security > Settings. If you want to keep the captcha enabled, but make the verification requirement less frequent, you can decrease the “reCAPTCHA human/bot threshold score” to 0.3 or even lower. If you increase the value, to 0.6 or higher, for example, the verification will be required more frequently. Try lowering it and let me know if that helps.

Thanks,
Scott

Hi, I do not know were to check for multisite and login security settings.

In the dashboard I have tools and global options. I check both and didn’t see what you told me to check.

Maybe because I don’t have premium?

At the top of the site while logged in as an admin, do you see a button in the top left that says “My Sites”? If so, from there, hover over that and then hover over Network Admin, then click Plugins. You should see Wordfence installed on the left-hand side now.

If you do not see My Sites, try going to your site URL with the following at the end:
/wp-admin/admin.php?page=WordfenceTools&subpage=diagnostics

There, click Send Report By Email and make sure the email is wftest @ wordfence . com and put your forum username in the second field there and send those. Let me know here when they are sent.

You should be able to manage the login security settings from this page:
/wp-admin/admin.php?page=WFLS#top#settings

There you can disable the captcha completely, or lower the threshold number or 0.2 or 0.3 to reduce the frequency of the verification requirement.

Thanks

Hi, report have been sent. I thing is in red. With the direct link you provided I was able to change the score. If you can look why I do not have access to the settings diectly would be awesome! Thanks for the support.

Thanks for sending that over.

The inability to find the Wordfence plugin could be due to the custom dashboard plugins:
CM Admin plugin for GENESIS (cmountain-admin)
CM Custom Dashboard (cmountain-dashboard)

You could try disabling those to see if you’re able to find the plugin at that point.

I see you have WooCommerce. I also recommend making sure the WooCommerce Integration option is enabled via the Login Security Settings page (with the link I sent you).