Access to Backup Files

  • Hi WordPress. I need to communicate with one of your support team. My hosting provider (GoDaddy) canceled my hosting plan while I was traveling and state that they are unable to recover my ‘backup files’. Are you able to recover these files on your side so that my website can live on? It’s taken me 2 years to build to the point where it is now and I’d love to continue using WordPress to power it going forward.

    • This topic was modified 5 years, 2 months ago by Jan Dembowski. Reason: Moved to Fixing WordPress, this is not a Requests and Feedback topic

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Sorry, but there isn’t anything we can do. Your database is with your hosting provider. If they deleted it and you don’t have a local backup of your own, then it is gone. www.remarpro.com only provides the core system files. These you can download and install on a new server, but you won’t have any of your content from your site, just a blank install of the CMS.

    Thread Starter goexplorejosh

    (@goexplorejosh)

    Hi Leslie. Thanks for the timely response. Just to confirm there are no backup files on your side – pages / content / WooCommerce products etc? This was all hosted with GoDaddy and if they’ve deleted it then the WordPress site is essentially deleted?

    That’s correct. WordPress does not have a backup of your content (pages, posts, plugins).

    WordPress interacts with a database and it’s the database the stores all of your content. When it is installed, it creates tables in your database on your server to store all of the data. Your host, in this case GoDaddy, was the server hosting your database. So they are the only ones who could possibly have a backup.

    Thread Starter goexplorejosh

    (@goexplorejosh)

    Thanks for all of the assistance.

Viewing 4 replies - 1 through 4 (of 4 total)
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