Access Plan

@hillyut,

Sorry there’s an issue here. Could you send a system report (https://lifterlms.com/docs/how-to-use-the-lifterlms-system-report/) and perhaps a screenshot of the visual issue.

Browser / OS would be helpful to. I’ll see what I can do to get that resolved for you ASAP.

Thanks,

Here is a link to a photo of how it looks:
https://www.dropbox.com/s/8ywxx1jevsl6n60/Screenshot%202016-10-17%2014.09.55.png?dl=0

Wordpress
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Home Url: https://www.pullingcurls.com
Site Url: https://www.pullingcurls.com
Version: 4.6.1
Debug Mode: No
Locale: en_US
Multisite: No
Page For Posts: Not Set
Page On Front: Not Set
Permalink Structure: /%postname%.html
Show On Front: posts
Wp Cron: No

Settings
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Version: 3.0.2
Course Catalog: My Courses (#15041)
Course Catalog Per Page: 10
Course Catalog Sorting: menu_order
Membership Catalog: Not Set
Membership Catalog Per Page: 10
Membership Catalog Sorting: menu_order
Site Membership: Not Set
Student Dashboard: My Courses (#15041)
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint: redeem-voucher
Autogenerate Username: yes
Password Strength Meter: yes
Minimum Password Strength: strong
Terms Required: yes
Terms Page: Pulling Curls Terms and Conditions (#13770)
Checkout Names: required
Checkout Address: required
Checkout Phone: hidden
Checkout Email Confirmation: yes
Open Registration: yes
Registration Names: required
Registration Address: required
Registration Phone: hidden
Registration Voucher: optional
Registration Email Confirmation: yes
Account Names: required
Account Address: required
Account Phone: hidden
Account Email Confirmation: yes
Checkout Page: Purchase (#15040)
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: US
Currency: USD
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: [email protected]
Email From Name: Pulling Curls
Email Footer Text:
Email Header Image:
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: no

Gateways
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Manual: Disabled
Manual Logging:
Manual Order: 1

Server
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Mysql Version: 5.5.5
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 10000
Php Max Upload Size: 320 MB
Php Memory Limit: 320M
Php Post Max Size: 320M
Php Soap: Yes
Php Suhosin: No
Php Time Limt: 0
Php Version: 7.0.9
Software: nginx/1.11.3
Wp Memory Limit: 128M

Theme
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Name:
Version:
Themeuri:
Authoruri:
Template: genesis
Child Theme: Yes
Llms Support: No

Plugins
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Abandoned Cart Lite for WooCommerce: 3.1
Affiliates Manager Google reCAPTCHA Integration: 1.0.3
Akismet: 3.2
Better Delete Revision: 1.6.1
Blogger 301 Redirect: 2.5.2
Cloudflare: 3.0.6
Comment Email Reply: 1.0.4
Contact Form by BestWebSoft: 4.0.3
Content Views: 1.9.1
Countdown Dynamite: 2.2.4
Enhanced E-commerce for Woocommerce store: 1.0.18
Enhanced Text Widget: 1.4.5
EWWW Image Optimizer: 3.0.2
Genesis Connect for WooCommerce: 0.9.8
Genesis Simple Edits: 2.1.4
Genesis Simple Hooks: 2.1.2
Google XML Sitemap for Images: 2.1.3
Jetpack by WordPress.com: 4.3.2
LifterLMS: 3.0.2
Limit Login Attempts: 1.7.1
mPress Custom Feed Excerpts: 1.0
Nav Menu Images: 3.4
Official StatCounter Plugin: 2.0.1
OPcache Dashboard: 0.3.1
Open external links in a new window: 1.3.1
Optimus: 1.4.7
Permalink Finder: 2.3
PopupAlly Pro: 2.1.6
Pretty Link Lite: 1.7.2
Quick Page/Post Redirect Plugin: 5.1.8
Redirection: 2.4.5
Remove Amazon Links from RSS Feed: 1.3
RSS Manager: 0.06
Simple Image Sizes: 3.1.1
Social Warfare: 2.0.7
Thrive Visual Editor: 1.500.0
Ultimate Nofollow: 1.4.5
UpdraftPlus – Backup/Restore: 1.12.23
Velvet Blues Update URLs: 3.2.7
WooCommerce: 2.6.4
WooCommerce Checkout Manager: 4.0.9
WooCommerce Coming Soon: 1.0.1
WooCommerce ConvertKit: 1.0.0
WooCommerce Direct Checkout: 1.1.2
WooCommerce Stripe Gateway: 3.0.5
WordPress Editorial Calendar: 3.6.2
WP Affiliate Manager: 2.3.5
WP ConvertKit: 1.4.2
WP Crontrol: 1.3.1
WP Missed Schedule: 2014.1231.2016.0
Yoast SEO: 3.7.0

Integrations
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BbPress: No
BuddyPress: No

@hillyut,

Thanks for all the info.

I am fairly certain that this is a result of old CSS data being cached in your browser. Would you please give your cache a quick flush and see if it goes away?

Thanks ,

You mean clearing my browser cache, right? I did that and I didn’t see a difference. I think I can partially see the option of “free” — which is problematic since I have another course that does cost money.

It’s like there’s a big square covering up the pertinent information. I tried to move it, but the one below it just moves up and covers it up…

@hillyut,

In that case can you help narrow down the plugin conflict by disabling all plugins until the issue goes away.

Please let me know what plugin is causing the conflict and I can use that to find a resolution to the conflict

Thanks,

Nope, I disabled every single plugin and it was still there.
If I try to pick up the access plan and move it — I can see the information below it (as I move it) but once I drop it — it’s covered up again.

This might be a crazy question, but have you tried this in another browser? Firefox or Chrome? I’ve seen something similar with an extension / add-on conflict. Trying with your extensions disabled might narrow things down too.

Yes, I’ve tried it in chrome and edge. I’d be fine to give you guys admin rights to look at it. Can you maybe email me? hilaryanddrew at Gmail.com

Also, my class is showing as free — I really need this fixed. ??

My developer came back saying this error is being thrown:

llms-metabox-product.min.js?ver=4.6.1:1 Uncaught TypeError: Cannot read property ‘start’ of undefinedinit @ llms-metabox-product.min.js?ver=4.6.1:1window.llms.metabox_product @ llms-metabox-product.min.js?ver=4.6.1:1(anonymous function) @ llms-metabox-product.min.js?ver=4.6.1:1(anonymous function) @ llms-metabox-product.min.js?ver=4.6.1:1

He also tried it with all the plugins off….

@hillyut,

Can you upgrade to LifterLMS 3.0.3 (fixes the free lesson issue).

As for the JS error, thanks for responding with that. It seems like that could be caused by some files loading out of order as it’s calling a dependecy that isn’t loaded or available yet. I haven’t seen this issue before. I’m going to do some more testing and see if I can force this to happen locally and see if I can fix it.

We’d be happy to login and take a look but we can only do this if you’re a customer with access to premium email support. If you’ve already purchased something please open a new support ticket via your account dashboard at https://lifterlms.com/my-account/my-tickets

Thanks,

I have been using you guys since the very beginning, so I have not purchased anything. I will have to look for the upgrade, I don’t see it in WordPress?

Hilary

@hillyut,

It appears all our dependencies are in order, yet the issue is clear on your server.

Could you try to replace the file in LifterLMS with this patch file: https://gist.github.com/thomasplevy/0fc1df307b3cb65a36d4b23c535bb0a6

The file to replace is at wp-content/lifterlms/assets/js/llms-metabox-product.min.js

This patch file removes references to a “spinner” function that I believe is throwing the error you’re encountering.

I can’t reproduce this locally but if this resolves your issue I can confirm this as the issue and then I’ll go about refactoring knowing that I’m not wasting my time

Please let me know how it goes and thanks,

Here’s what my tech guy asked:

Hello Hilary,

Under the website pullingcurls.com, we couldn’t find the file ‘llms-metabox-product.min.js’ in the directory ‘wp-content/lifterlms/assets/
js/’. But the same file is there under the plugins folder at ‘wp-content/plugins/lifterlms/assets/js’ . Can you confirm that you would need to replace that file under the plugins folder with this patched version?

Regards,

– Jay

@hillyut,

I’m sorry, I mistyped the path, your developer’s location is correct

Take care,

File replaced and it still isn’t working.
The course still shows as free since I can’t adjust any settings.
What is the smallest thing I could buy to get more tech support?