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Resolved nav4339
(@nav4339)

2 years, 2 months ago

I have an issue with multiple users that are not able to access any content on my site after they login, and get the following message when they try to access any pages that require them to be logged in: “You must be logged in to view this content”

Their profiles are fine, and they are able login, edit profiles, reset passwords, etc. with no issues. They issue is that they can not access content. I have verified and it doesn’t matter if they have a username, or if they use their full email address as the user name. I have the latest version of Profile Builder installed – 3.8.5.

I dont have a caching plugin on my site. I have also tested using the Twenty Twenty-One and disabled the other plugins, but have the same issues. It is an intermittent issue with random users experiencing the issues.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support alexandrubodea
(@alexandrubodea)

2 years, 2 months ago

Hi @nav4339,

?Let’s check the information below just to make sure everything is set up correctly:

1. Could you please go to your Dashboard -> Users -> and with a user that you encounter this issue look at his user roles, then please make sure that the page on which you applied the Content Restriction can be seen by those user roles. You can send screenshots with both the role(s) of that user and how the Content Restriction was set up on that page.
?
?2. Could you please go to your Dashboard -> Plugins -> and send a screenshot with all the active plugins?
?
?You can use a site like https://snipboard.io/ to share the screenshots.
?
?Best regards,

Thread Starter nav4339
(@nav4339)

2 years, 2 months ago

Hi there,

please find screenshots below:

https://snipboard.io/ctIO61.jpg

https://snipboard.io/QNpfPn.jpg

https://snipboard.io/FqzISA.jpg

Plugin Support alexandrubodea
(@alexandrubodea)

2 years, 2 months ago

Hi @nav4339,

The issue you’ve described and how it’s being reproduced is most likely related to caching. Since you said you don’t have any caching plugins on your site then could you please ask your hosting provider if there is some caching enabled by them that you’re not awarded off?

Best regards,

Thread Starter nav4339
(@nav4339)

2 years, 2 months ago

My hosting provider has confirmed that there is no caching enabled from their end

Plugin Support alexandrubodea
(@alexandrubodea)

2 years, 2 months ago

Hi @nav4339,

Could you please install a fresh WordPress in a subdirectory of your current install, leaving everything as it is, all the settings on default:?https://www.wpbeginner.com/wp-tutorials/how-to-install-wordpress-in-a-subdirectory-step-by-step/.

Then install and activate only our plugin, again with all settings on default, making only the changes that are absolutely necessary.

Does the problem still reproduce?

Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Access issues after login’ is closed to new replies.