Access is blocked for some Jetpack plugin pages

  • Resolved Erina (a11n)

    (@eri32s98)


    7 months, 1 week ago

    Hi there, for some reasons the plugin is blocking access to some Jetpack plugin pages. If I try to go to Jetpack > Settings or Jetpack > Dashboard, I get Sorry, you are not allowed to access this page. If I deactivate Password Protected Store, then the access is ok again.

    Could you advise on a fix for that? Thanks.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author rajkakadiya

    (@rajkakadiya)

    “Hello @eri32s98,

    Could you please try checking the pages after deactivating the Password Protect plugin?

    If the problem persists, let us know which addon you’re using so we can identify the issue and help resolve it.

    Thank you!”

    Hello @rajkakadiya – the pages after deactivating the Password Protect plugin. The issue is only there if the Password Protect plugin is installed.

    If the problem persists, let us know which addon you’re using so we can identify the issue and help resolve it.

    Please install the WooCommerce, Password Protect, and Jetpack plugin and then go to Jetpack ? Jetpack option in WP Admin and you will see Sorry, you are not allowed to access this page and if you connect Jetpack with WordPress.com account then you can see the same message at Jetpack ? Settings and Jetpack ? Dashboard option as well.

    Plugin Author rajkakadiya

    (@rajkakadiya)

    Hello @eri32s98 @bizanimesh,

    Sorry for delayed reply.

    We have resolved the bug in the updated version of the plugin. Everuthing looks fine in the updated version.

    Thank you.

    Hello @rajkakadiya – thanks for the fix!

Viewing 4 replies - 1 through 4 (of 4 total)
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