Access Denied Error

  • Resolved vycwebmaster

    (@vycwebmaster)


    6 years, 5 months ago

    We used the non pro version of VFB to create a form that emails the form information and optional uploaded files to an undisclosed email address. All testing passed yet when we send out a notification for people to try this form they get an Access Denied Error … the form is using the enter a random 2 digit number to rule out bots. When they hit submit they immediately get an Access Denied Error. I have been unable to reproduce this error from several ISP locations so I still don’t know what is causing this error.

    At this point these random Errors make this form unreliable … our WSP support suggests may have something to do with mod_security but when I review the apache log files there doesn’t appear to be any ModSecurity Errors for the dates we had the failures.

    Does anyone have any idea where I might find a log for these errors? Can’t fix something that can’t be defined.

Viewing 3 replies - 1 through 3 (of 3 total)

  • I am facing same error message, I notice the form show in the security option where users need to enter 2 digits my name as I am logged into the site.

    Any idea what can be the issue?

    Thread Starter vycwebmaster

    (@vycwebmaster)

    One of our users sent us a screen shot of the Access Denied Error they received after clicking on the VFB form submit button … the error appears to be coming from a random/unrelated (VALID) URL … this suggests to me that there must be a BUG within the Visual Form Builder client side logic … I highly suspect the client side logic is incorrectly using/accessing a temporary Browser value which is in turn causing the submit details to be redirected to a site that the user may have been recently viewing. As that random site would have no notion of the form data being presented, it would understandably be expected to return an Access Denied Error.

    Reviewed all the Web Server logs looking for any indication of Denial of Access during the period that the user was attempting to use the form and found nothing … which, to me, further points to this being a possible bug within the VFB Plug-in and NOT something to do with server Security which was being suggested by our WSP

    Thread Starter vycwebmaster

    (@vycwebmaster)

    WordPress Plugin Health Check indicated we were using outdated versions of PHP and MySQL on our site … I have since updated these to the recommended versions … these updates have had no affect on this Access Denied issue.

    We have now had several people send us screen shots with this Access Denied Error, but the interesting aspect of this is that 2 people have had errors pointing to the SAME URL “www.canadamats.ca” … one prior to the version updates and one today after the updates

    Did an ssh to the Virtual Web Server as root and looked for a match to this URL
    cd /
    find . | grep -in canadamats
    found nothing (contacted canadamats to ask if they have seen any anomalies on their site just in case there is some kind of trend)

    One of these users was using an IPAD to submit this form

    VFB has been very quiet (absolutely no response from a sales request) plus based on some other negative comments relating to this plugin, I am very hesitant to purchase a PRO license in the hopes this issue is resolved.

    Followed a link to one of the VFB Pro developers but did a full stop when his site asked to install software on my computer … REALLY! NOT going to happen!

    There has to be an easier, more convenient way to generate simple forms in WordPress without having to continually pay for some 3rd party service … forms aren’t rocket science.

Viewing 3 replies - 1 through 3 (of 3 total)
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