• Resolved evap2024

    (@evap2024)


    The access to word press is denied, even log in is not possible. The website works properly. The error message is: “There has been a critical error on this website. Please check your site admin email inbox for instructions.” But my WP programmer does not receive any messages.
    Can WP be resetted? Can I change the EMail adress without access to WP?
    Thank you for your support.

    Browser: Firefox 126.0.1
    (Edge same result)

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    As for the email not being sent, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function. And, if the chosen SMTP plugin doesn’t work either, I recommend reaching out to their support.

    Thread Starter evap2024

    (@evap2024)

    Dear James, thank very much for your response. The info to reset the plugins will help I hope. I will try the ftp access (or I find a helpfull person at my provider;-), because to install phpMyAdmin I need a server and that is beyond me knowlege of computing. I will let you know if this was the problem. Have a good time!

    Moderator James Huff

    (@macmanx)

    phpMyAdmin isn’t something you install, you’ll find it in your hosting account’s control panel. ??

    Thread Starter evap2024

    (@evap2024)

    Hello James, I found a professional developer and he found out that the plugin WP-Forms did not work anymore. He deactivated it and the access was possible immediately. Thank you again for your support!

Viewing 4 replies - 1 through 4 (of 4 total)
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