Acces blocked by Wordfence after migration

  • Resolved vandermeer.jp

    (@vandermeerjp)


    2 years ago

    Hi,

    I migrated my website to a new webhosting.
    But since then I cannot acces the admin, it is blocked by Wordfence somehow.
    Please tips?!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • wfjoshc

    (@wfjoshc)

    Hi @vandermeerjp

    Thanks for reaching out!

    Would it be possible to get back to me with a screenshot of what is happening?

    Thanks,

    Joshua

    Thread Starter vandermeer.jp

    (@vandermeerjp)

    Hi Joshua

    wfjoshc

    (@wfjoshc)

    Hi @vandermeerjp

    Do you have Wordfence 2FA or Recaptcha enabled?

    Please let me know!
    Thanks,

    Joshua

    Thread Starter vandermeer.jp

    (@vandermeerjp)

    Wordfence 2FA enabled.

    wfjoshc

    (@wfjoshc)

    Hi @vandermeerjp

    Looks like this is being caused by 2FA

    I recommend clearing your sites cache if you have not already.

    Let me know how it goes!
    Thanks,

    Joshua

    Thread Starter vandermeer.jp

    (@vandermeerjp)

    i cleared my browsers cache.

    the site cache I cant cleare, because I cannot acces admin.

    wfjoshc

    (@wfjoshc)

    Hi @vandermeerjp

    Please use?FTP/SFTP?— or any file manager your web host provides via their administration panel. ?Look inside the?/wp-content/plugins/?directory and rename the?wordfence?directory. Once you have logged in to your WordPress admin you can name the folder back again.

    I hope this helps!
    Thanks,

    Joshua

    Thread Starter vandermeer.jp

    (@vandermeerjp)

    That did the trick. Thank you so much.

Viewing 8 replies - 1 through 8 (of 8 total)
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