Accept/Reject Button Is Not Working

  • Resolved nooldu

    (@nooldu)


    2 years, 9 months ago

    Hi,

    As I see you updated the plugin to fix this issue but I can’t click the button still on my theme.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author WebToffee

    (@webtoffee)

    Hi @nooldu,

    Greetings from Webtoffee!

    We request you to share your site URL so that we can check it from our end.

    Thread Starter nooldu

    (@nooldu)

    https://www.Kriptodanisman.com

    If I need to enable the plugin, let me know.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nooldu,

    Please enable the plugin as well.

    Thread Starter nooldu

    (@nooldu)

    Done.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nooldu,

    Please attempt to disable all plugins, and switch to a WordPress default theme. If the problem goes away, enable them one by one to identify the source of the problem. If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thread Starter nooldu

    (@nooldu)

    I tried with TweentyOne theme. It doesn’t click to OK/ACCEPT button neither.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nooldu,

    If the issue is still there, please provide us with your site health data privately via this link. We will check and let you know.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @nooldu,

    Sorry for the delay. As we checked your site, we noticed that you have used a shortcode, [cookie_accept] instead of [cookie_button] for the accept button.
    So, we request you to change it to [cookie_button] so that it will solve the issue.

Viewing 8 replies - 1 through 8 (of 8 total)
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