About the Stripe payment amount

Hello @yuankid

I hope you’re well today!

When I set the Payment amount (ex.100JPY) in test mode and checkout with stripe payment, I found that the price of the bill will be 10000JPY in stipe system dashboard.

Is the currency set the same in your Stripe and Forminator? In the Stipe payment field in the form there’s a currency selection in “Settings” and that affects the amount paid. 10000JPY would be around 100USD so if currency in a Form was set to USD (or other currency of similar exchange ration) it would explain the issue.

Could you double-check that please? Also, the amount set – is this a fixed value set in form Stripe field setting or is it set to “variable” and taken from another field? If yes – that other field is of what type and does it include any calculations?

There was an error message on the below when my client tried to checkout.

When you configure Stripe integration there are two sets of keys that should be added – “Test” and “Live” are they both configured there and valid? I mean: it is possible to add test key in a “live” field and configuration will accept it but it will cause issues with payments if Stripe field is set to “live” and the key used is a test key. Please make sure about those keys then.

Also: in “Advanced” tab of the Stripe field configuration in the form, there’s a Payment Receipt option. If it’s enabled, it also has to have a field selected for “Email address”, otherwise it will cause issues. Currently Forminator will not let you save such configuration but there was a bug in previous version that allowed that.

Could you check these things, please? If it doesn’t help, let me know please and we’ll investigate that further.

Kind regards,
Adam

Hi, Adam.

Thank you responding the message quickly.
About the first problem, it doesn’t work after double-checking the
1.Language
2.setting/Charge currency
3.Payment amount

As the photo shows,

View post on imgur.com

View post on imgur.com

I choose the JPY mode.

But I still found that the price will be 120000 in Stripe system.

View post on imgur.com

Second,
As the photo shows,

View post on imgur.com

View post on imgur.com

it still doesn’t work.

Maybe another problem on stripe setting?

Thank you

• This reply was modified 5 years, 3 months ago by yuankid.

Hello @yuankid

I was able to replicate this in a testing site of mine and I’m creating a report for our developers so they can sort it out in a future release.

If there’s any development on this, like a hotfix that we can share, we’ll keep you updated here.

Warm regards,
Dimitris

I’m looking for a solution to some of this same problem. I get error of

Unrecognized request URL (GET: /v1/payment_intents/). If you are trying to list objects, remove the trailing slash. If you are trying to retrieve an object, make sure you passed a valid (non-empty) identifier in your code. Please see https://stripe.com/docs or we can help at https://support.stripe.com/.

The only time I get this is when I’m using a variable currency amount. BUT I need to use that so how do I fix this??

Hi @specialtouch

I hope you’re well today!

Could you please create a new, separate ticket of your own? I understand that the issue is similar but not necessarily the same and it will be much better if we’ll be able to investigate that individually.

Thank you for your cooperation!

Best regards,
Adam