About Stripe Payment

@ukiukivalue Thanks for reaching out. We didn’t see a screenshot but we examined the URL, and attempted a test but because you are in live mode Stripe (correctly) declined our test card. But we didn’t get the error message (it usually happens prior to Stripe rejecting payment). Here’s our suggestions:

1. Make sure you are using the latest version of Charitable (1.8.3 at the time I’m writing this).
2. Put Charitable into test mode, reconnect with Stripe (test mode), and see if you have issues.
3. If the error was “Unfortunately, we were unable to verify your form submission. Please reload the page and try again” (slightly different than your quote) then it might be related to a security check Charitable does. If so, you may eventually see a notice in Charitable if this happens often enough. To be on the safe side deactivate any and call caching plugins and server side caching to rule this out. We have documentation that goes into this more deeply. Retest.
4. Deactivate all remaining non-Charitable plugins, switch to a default WordPress theme and retest.

Even before you attempt the above it might be a good idea to first enable logging as shown on this page. Edit wp-config.php on your WordPress root directory and add:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

When you’ve done this then proceed with the suggested testing (so you can capture in the logs results of those tests). At the end then you have the ability to share the debug.log file that should have been generated (or share the errors in that file you see) with us. You can paste this into https://pastebin.com/ or https://gist.github.com and share a link with us.

Thanks. As soon as you share more information I’ll pass this along to our team!

Hello! Thank you for the quick response.

First of all, I would like to inform you that this matter has been resolved.
Upon checking the error log, I found that the issue was caused by the absence of any English characters in the description. This occurred because I changed the title to Japanese only after creating the campaign. When I tried including English characters, it worked successfully.

Thank you very much for your thorough support.

@ukiukivalue Thank you for letting us know. Have a good weekend!