About shipping options to other addresses

Hello robynbath

Thank you for your reply.

I was able to replicate the same result on my test site by choosing the “Force shipping to the customer billing address” option in the Shipping Settings.

I have also checked the HTML code and that is also the same.

Let’s try this method and see if that works.
Go to Shipping Settings, choose “Force shipping to the customer billing address” and save settings.
Then see if you notice any changes on the Checkout page.
Hopefully, you will not see any changes.

After that switch back to “Default to customer billing address” and save the settings.
Hopefully, this will reset the settings to display the correct format on the Checkout page.

Let me know how it goes. ??

Best regards.

• This reply was modified 5 months, 3 weeks ago by Zubair Zahid (woo-hc). Reason: spacing

Hi, I followed your instructions but still nothing changed. Please check.

https:.//postimg.cc/5YcZvDhp

https://hk-first.com/checkout/

Hi @robynbath

Can you please share a screenshot of your shipping settings and checkout page in edit mode? Additionally, head over to WooCommerce → Status → Tools, and do the following:

• WooCommerce transients – Clear
• Expired transients – Clear
• Clear template cache – Clear
• Capabilities – Reset Capabilities
• Clear customer sessions -Clear

Next, please clear your browser and site cache and then check again.

Let us know how that goes. Looking forward to helping you.

• This reply was modified 5 months, 3 weeks ago by Shameem R. a11n. Reason: typo

This is a screenshot. I did it as it was said, but it still didn’t work. https://postimg.cc/hfSN9kjP

Hi @robynbath

Could you kindly send us a screenshot of your shipping settings and the product details, particularly the product data sections? Please ensure that the product isn’t set as virtual or downloadable. If you can, consider creating a new product as well.

Looking forward to hearing from you soon.

Here you are.

https://postimg.cc/kBNCFNqq

https://postimg.cc/7frD2tvK

Hi @robynbath,

Thanks for sharing the screenshots with us. Just curious, are there any shipping settings added under the shipping tab in this screenshot?

I haven’t added any shipping settings, I’ve been using woocommerce for years.

Hi @robynbath

Thanks for sharing further details. However, the issue indeed unusual.

To ensure we are using the same setup, is the shipping destination set to “Default to customer billing address”? If so, please share a screenshot of this setting in WooCommerce > Settings > Shipping > Shipping settings for better assistance.

In the meantime, please ensure you’re not using any custom code to hide it and disable all other plugins. Also, can you please add this code snippet to your theme’s functions.php file and see whether it makes any difference?

add_filter('woocommerce_ship_to_different_address_checked', '__return_true', 999);

Let us know how that goes. Looking forward to helping you.

The ship to a different address is visible on your new Checkout page.

If I correctly understand your question, you’re not seeing “Ship to a different address” in Checkout block? that’s because in Checkout block, we switched to having Shipping address be the first one to be collected, and you can supply a different billing address if needed.

Already seen it, thanks

If I understand correctly:

• Do you want the ability to collect different addresses during Checkout (shipping different from billing).
• Do you want to always collect a billing address before a shipping one?