• Resolved danielsps

    (@danielsps)


    Hello,

    I’m having problems with {{abandoned_checkout_url}} shortcode.
    I have created an abandoned cart recovery workflow and in it, I send emails to customers after one hour (screenshot).
    The {{abandoned_checkout_url}} shortcode is used to insert the abandoned cart URL (screenshot) so that the user can finish checkout but the URLs I received in the email didn’t work.
    I don’t know if they have a time limit but here are the links I received:
    1)text URL
    2)button URL

    1)The text URL has an additional “https://” at the beginning (so the URL looks like https://https//MY_WEBSITE). If I remove the unnecessary “https://” then the URL works fine.
    2)The button URL is completely different even though the same shortcode was used (starts with https://email.MY_WEBSITE) and also doesn’t work.

    Why are the links not working and how to fix this bug?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author retainful

    (@retainful)

    Hi

    Thank you for reaching out.
    It looks like you have configured the Custom Sending Domain feature. One of the DNS records (a CNAME) record was not configured properly or missed.

    As a result, the links are not working.
    Please go to your Retainful dashboard -> Settings -> Sending domain section.
    Get the CNAME record details
    And add it your DNS service (usually the hosting provider).

    If you need any assistance with it, we are happy to schedule a quick Zoom call and assist.
    Please open a support ticket at https://www.retainful.com/support (or via the Live Chat icon at your Retainful dashboard) and let us know a date and time that works for you.

    Happy to assist.

    Team Retainful

Viewing 1 replies (of 1 total)
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