Abandoned Email problem

  • Resolved yngmind

    (@yngmind)


    5 years ago

    Hello there! I’ve tried many abandoned cart plugins and they aren’t working for me.

    It’s capturing customers and their products, but it doesn’t send any emails, that’s sad.

    I’ve tried to send test emails myself and it works, all templates work good, any would be great!

    https://gyazo.com/215c20d22303595efb8c1ad13c2f89b4

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  • Plugin Support priyankajagtap

    (@priyankajagtap)

    Hi @yngmind,

    Thank you for sharing the screenshot.

    Since the test email is sending from your site but the reminder emails are not then it might be possible that the WP Cron is not working on your site. So instead of relying on WP Cron, can you please try setting up the cron job at cPanel?

    Please follow the below steps to set the cron job from cPanel:

    Please go to the cPanel access.
    1) First, you need to login to the cPanel. Then you can find “Cron Job” section. After that, you need to add minutes (In that time the cron job will run) in the “Minute:” option. You can decide the frequency which you want to set the script to run at, for example, 5 minutes, 15 minutes, 30 minutes, etc.

    2) You need to put below script path in the “Command:” option:

    /usr/bin/wget -q -c < Your website URL with http:/https: >/wp-content/plugins/woocommerce-abandoned-cart/cron/wcal_send_email.php

    Then click on “Add New Cron Job” button.
    For your reference, I am attaching the screenshot: https://www.screencast.com/t/e9C0HJhv7LR

    Please do the same and let us know whether the abandoned cart emails are sending after one-hour or not.

    Regards,
    Priyanka Jagtap

Viewing 1 replies (of 1 total)
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