Abandoned carts list product price mismatch with actual price -Follow-up email

  • Resolved monir39

    (@monir39)


    1 year, 1 month ago

    I’m using the Follow-up email but I see there is an issue with the price table. The follow-up email price is not the same price as the actual product price. I see all products showing the price table are the same price which is not the actual price of the products. Here is my Follow-up email template price table- https://prnt.sc/BVDPpMIRcVcA

    I used the Shortcode to show the abandoned product price- {{cart.product.table}}

    I really appreciate to help in solving it. I’ve tried and checked both my production and staging sites both have the same issue.

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @monir39,

    Just to confirm, the prices are showing excluding the VAT price? If this is the scenario, please add this filter code to your child themes functions.php or use a code snippets plugin to add the filter code.

    // Show product table with cart total including tax and shipping cost add_filter( 'woo_ca_recovery_enable_cart_total', '__return_true' );

    Hope this helps.

    Thread Starter monir39

    (@monir39)

    Thank you Shravan for replying! No this is not the issue with the VAT price. The actual price is not showing to the price table from the website products.

    Example- When I added some products to the cart- Product one price is- $50, Product two price is- $80, product three price is-$120. When the cart is abandoned and the customer receives follow-up email including the price table showing the pricing like- Product one price is- $50, Product two price is $50, product three price is-$50. All products are showing the one price that is not the actual price. This is the actual scenario.

    Finally, I deleted the ‘Cart Abandonment Recovery’ plugin from the file manager and installed & activated it again then the problem was resolved.

    Thank you

    Plugin Support Shravan Bhaskaravajjula

    (@bhshravankumar)

    Hello?@monir39,

    Thank you for explaining the situation and sharing the solution. I hope everything is running smoothly now.

    Let us know if we could be of any further assistance.?

Viewing 3 replies - 1 through 3 (of 3 total)
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