Abandoned cart not sending emails

  • Resolved paputin

    (@paputin)


    1 year, 12 months ago

    My WooCommerce store is connected to the Mailchimp plugin (v2.8.1). All orders have been successfully synchronized and the connection is working.

    I started the “Abandoned cart” automation about a week ago, but no emails have been sent. I signed up with a test email that is not associated with my store, abandoned the cart, but did not receive an email.

    I’m reviewing the logs and I see that various abandoned cart-related events are triggering, but I don’t understand much of it.

    I would appreciate any help!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support khungate

    (@khungate)

    Hi @paputin, thank you for contacting us. We have identified a problem with text encoding in certain themes, causing the abandoned cart to not be tracked correctly. To address this issue, we have developed a patch that will be included in our upcoming release (v2.8.2), which we plan to release within the next two weeks.

    If you require a quicker solution, you may want to consider trying out the beta release by downloading it from our Github repository. Please note that this is not an official release, so please ensure that you have made the necessary backups before installing it. We recommend testing it on a staging server if possible.

    Plugin Support khungate

    (@khungate)

    Hi @paputin, we wanted to let you know that version 2.8.2 has been released today, which is expected to address the problem you have been experiencing. If you require any additional help, please do not hesitate to contact us.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Abandoned cart not sending emails’ is closed to new replies.